Joe was a big help and I will definitely be coming back for future service needs. He was knowledgeable and straightforward.
I am great full to have people like Carlos in this world whom makes people's lives easier. Thanks for your exceptional customer service and attention to my needs.
Joe and Chris were very friendly super thankful for their help . Joel could take notes from them on customer service he was rude , if I were bald I’d probably be rude too
Carlos is great! Always very informative!
I always go to Joel for my vehicle servicing in the last 5 years, but because it was his day off, I had to work with Chris and he provided excellent service like Joel does. Thank you to the team at Villa Ford. Your after sales service is top notch.
Always have a great experience dealing with the Service Dept. I’ve purchased 2 Mustangs at Villa Ford, and have been very satisfied with both the Sales & Service departments.
Carlos was professional and human! I told him it was my first time coming to the dealership to service 1 of my 2 Ford EDGES. I gave home a problem statement, some personal background, and he told me when my car service would be completed. The car was done 30 minutes before he’d stated it’d be done. Carlos and Villa Ford exceeded my expectations!
Unfortunately it took 3 1/2 weeks or so to fix a water leak on my 2025 car that flooded my spare tire well and soaked my carpets ,
Dealer finally got my car back to me and the inside is filthy . Full of dust on every panel inside is full of dust they could have at least wiped it down and vacuumed it after having the back hatched opened and left open to work on for 3 weeks . ( leak was in the back hatch) seals replaced and it had to go collision Center to fix the misalignment on the hatch . They forgot to fix my front console . So it now needs to go back in again to get fixed . No communication unless I called for updates on my vehicle weekly . Picked up my car 3 days ago and tech was supposed to email me photos still yet to get them iv called every day got told he’s on lunch and they would tell him. Still no email. So overall not a good experience. Except the staff is friendly that’s about it .
"I am super happy with the service provided Richard Justus for my truck. The he was incredibly professional and provided the best customer service I’ve experienced. I especially appreciated the generous discount they offered on my service. Because of their high standards and helpfulness, I am giving them a 10/10 rating. I’m glad to be a customer here and highly recommend them!
Carlos went above and beyond in regards to my specific service needs. I couldn’t be happier.
Joel surpassed customer service expecta
Incredible service through and through. Thank you so much for your help
Let me know when the recall software update is available, please
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