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Real Reviews From Verified Customers

Service Center Review Summary

5 star 9211 reviews 67%
4 star 3045 reviews 22%
3 star 253 reviews 2%
2 star 604 reviews 4%
1 star 603 reviews 4%
Review Us
Eric P.
5 out of 5
5/9/2024
Jane was very easy to work with.
Gary S.
5 out of 5
5/9/2024
Quick and thhorough
Agustin A.
5 out of 5
5/9/2024
Professional and courtesy
Jessica M.
5 out of 5
5/9/2024
You couldn’t have made it easier for me! Thanks for the professional and prompt service.
Marcia A.
5 out of 5
5/9/2024
Car was done when promised and carlos kept me updated on the progress , thank you Carlos ????
Julio M.
4 out of 5
5/9/2024
Job well done guys..now I need to take a long trip
Carmen T.
5 out of 5
5/9/2024
Very professional and very courteous.
Cscg Enterprises.
5 out of 5
5/9/2024
Fast, efficient and friendly service. Couldn’t have asked for anything more! Thank you
Jan F.
5 out of 5
5/8/2024
Everything completed professionally
Samantha D.
5 out of 5
5/8/2024
Joel is smart and attentive and polite.
Kristopher M.
5 out of 5
5/8/2024
Glen was awesome and communicated with me every step is way.
Marc G.
5 out of 5
5/7/2024
Great service as usual.
Kayleigh S.
4 out of 5
5/7/2024
Technician, Clemente, that came to my house for my oil change/service was so nice and did a great job! All of the communication with Adrie was great. She made scheduling my service super easy.
Chelsee O.
5 out of 5
5/7/2024
Always great service. Tony was very communicative, kept me up to date and got everything take care of for me.
Jennifer D.
2 out of 5
5/7/2024
When my car was serviced they did not put it all back together. 4 months later I needed a new battery and noticed the engine cover was missing. When I went back to ask about it, they first denied losing it. Then when records showed they did work on the engine they owned up to it. They placed an order for part, took 5 months to get! When I found one in IL and requested they call to get it, they suddenly had one come in the next day! When I had it installed they said they weren't going to charge me. Darn right! I have been going to Villa Ford for years, but the last 3 visits have been horrible service. Lucky I found another local mechanic in Orange. Better service and pricing. I still like Ford vehicles, but the service center is lacking.
John B.
5 out of 5
5/7/2024
Excellent service. No complains.
Juarez, Art.
5 out of 5
5/7/2024
Very happy with the service will be back Joe Gutierrez was very professional
Paul J.
5 out of 5
5/7/2024
Very clear and concise information provided me. Good job. Really appreciated my car being returned to my home.
Bertha M.
5 out of 5
5/7/2024
Richard Justus went above and beyond to help me. His customer service is second to none. Please let Richard know what an asset he is to your company.
Thomas M.
5 out of 5
5/7/2024
Tony was courteous, helpful and knowledgeable. Great experience, very happy with Villa Ford and Tony.

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