David Wilson's Villa Ford Auto Repair Service Center

I dropped my car off late Wednesday, and I was texted the next morning at 11:01am. I responded with a question that was never answered. Then I called the next morning at 10 and spoke to Sheldon and he said my car was getting looked at. Then got a text at 11:01 letting me know I could text any questions I had (even though no one responded to my original question). My wife then called Friday evening and the person who answered the phone (not Sheldon) was extremely rude to her, and said it was never looked at yet. We then went the whole weekend with no update. I then got another text at 11:01 on Monday after I had already talked to Sheldon. We then got an astronomical estimate to rebuild the transmission, so then Tuesday morning got it towed somewhere to do the work for half the price. Then on Wednesday got a call from Sheldon asking “so what are we going to do with your car?”… the car has been gone for 24 hours. Not only did we get rude service, but very automated messages without any acknowledge for it, and didn’t know the car left the lot, but then also twice as expensive. I’m willing to pay more for quality service, but you guys were neither.

The service manager was great.

Joel was great. Good communicator and aware of my needs. Appreciate and look forward to working with Joel in the future

As always, Carlos did a great job of getting our vehicle serviced to make sure we remain safe. We appreciate Carlos’ professionalism and excellent customer service.

Great service

Super easy and convenient

Glen Kotler is always such a great help and always professional, didn’t have to wait long for my car to be worked on and I had some coffee to wait ! And when it’s time to get my car back he always tells me what’s good about my car and what needs to be fixed ! I give him a high recommendation if anyone needs a great advisor for your car needs at villa ford !

My service tech did a great job.

Excellent job - got done on time!!

Yours service is very good. Thank you

Carlos did a great job of taking care of me as usual!

Mr. JUSTUS WAS PROFESSIONAL AND WELCOMONG. 5 STARS

Glen was awesome

Job well done and very cordial about it.

Mingo was great

Sheldon was very easy to work with and nice

Very good service thank you very much.????

Great service from start to vehicle pickup. Better than other dealers. Will come back. Prices could be better though.

I got great service for my expedition from Mr Richard Justus. What I liked about Mr Justus was that he was very attentive. I felt acknowledged by him from the moment I drove in. Thank you so much!

Great service and friendly staff.