Sheldon was a highlight, very helpful and responsive!
I was very satisfied with the overall service I received, but disappointed that Villa Ford has discontinued their courtesy car wash service. I am hopeful that the Villa Ford management will reconsider their decision. The car wash service was one way of showing the customer that they are appreciated for their loyalty to the dealership. I have patronized Villa Ford since 2012.
Thanks for taking care of me and my vehicle. Appreciate the quick and easy service.
Excellent Customer Svc. & good vehicle Svc.
I received a call yesterday telling me the vehicle was ready to be picked up this afternoon. I return my rental car came to the service desk. Talk to Joel. He looked it up and said no. The car is not ready time you gotta be kidding. You told me the technician was at lunch and he will get back to me when he got back from lunch. I was not happy the breakdown in communication between service in the front desk. Come to find out the truck was ready and was parked out front ready for pick up. Need to communicate better with your team.
Jane provided excellent customer service. She listens to what is needed and was extremely thorough in seeing that my needs were met . The mechanic was also very good in the report he did on what was checked during the service and what I might need in the future. The waiting area is very pleasant . This makes 25 years I’ve been coming to Villa Ford. Thank you.
Appreciate how accommodating your service people are.
The service and work provided to my car was excellent.
The service tem member Domingo is very friendly and welcoming. He patiently listened to all my concerns and answered all the questions I had.
Everything is good, for now! 1 thing, I thought you usually washed the vehicles after a service was completed. Do you have a wash rack?
Just saying that would a very nice gesture especially for us super seniors.Olivia just bought another vehicle from you. It's my Father's Day gift. Nice, huh!
Best service ever. I would recommend all my clients to you. Special thanks to Carlos, he deserves a raise.
My husband and I enjoyed working with Richard. He is very friendly and professional. He kept us updated on what was happening with our truck. We will definitely recommend him to our family and friends.
Thank you ! Glen was great !
Jose was very nice and helpful!!! As well as the girls at the checkout desk area.
Glen was great. Frankie, who delivered my truck was also very nice
Carlos is customer service at his best! Made sure it was seamless transaction. I just wished it didn’t cost so much 620.00 for a windshield wiper fluid container is definitely too much.
Glen was very professional and is attentive to resolving my recall notification. Thank you Glen.
Domingo is the best service adviser we didn’t do deal, due to my business was busy. But for sure I will definitely come back to fix my 2021 Ford Transit 350 XLT to look for Domingo knows how to calm people like me. I don’t want to spend to much money vehicle maitenance , but Domingo explain very patience and convince me to do it on my time..
Thank you very much Domingo Naranjo!!
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