Jaylene was pleasant and professional. She explained what work was recommended and updated me as necessary.
10/25/2020
Steve B. VERIFIED CUSTOMER
Thanks Zach feels great!
10/24/2020
Courtney D. VERIFIED CUSTOMER
On the passenger side by the backlight my truck has been hit or backed into something. I will be there in the morning first thing! I have surveillance of me pulling in my parking lot 6 minutes after I left and examined my truck and damages! I am furiously upset with the unprofessionalism this service team has didn’t even make me aware of the car being hit!
10/23/2020
Glenn H. VERIFIED CUSTOMER
Thank you. Did a great job in getting my car fixed.
10/22/2020
Victora F. VERIFIED CUSTOMER
Jaylene has excellent customer service. My device work is not yet complete. Await insurance review.
10/22/2020
Becky H. VERIFIED CUSTOMER
Your Service manager Joe was so cordial and helpful with everything concerning my Audi. I will definitely be back to see you guys when I need those tires replaced Thank you again for great service. Becky H
10/20/2020
Aurora P. VERIFIED CUSTOMER
Your service manager will be getting a call from me Monday morning.
10/18/2020
Christopher K. VERIFIED CUSTOMER
Randy was a great service tech. Jumped on the repairs and was proactive thru out the process. Couldn't have been happier. Loaner car was a Q5 with 1500 mi. Great car, great experience; I'll be back.
10/17/2020
Vivan O. VERIFIED CUSTOMER
staff are very pleasant and they explained to me all the details bout the work they have to be done.. am thankful...
10/16/2020
Samira S. VERIFIED CUSTOMER
I would to thank Jaylene for the best customer service, she updated me day by day
10/16/2020
Arica H. VERIFIED CUSTOMER
Excellent service!
10/16/2020
John G. VERIFIED CUSTOMER
Very happy with the service!
10/15/2020
Lynne P. VERIFIED CUSTOMER
Your finance department misrepresented the extended warranty. But don’t worry I already notified Audi USA. So you will be hearing from them.
10/15/2020
Larry K. VERIFIED CUSTOMER
My 2016 Audi Q5 was filthy after spending three days at your facility. Brought it in Saturday and picked up Tuesday with a $1500 PLUS invoice and it wasn't even washed. Jaylene was off on Monday....Nobody called to inform me of status of the Q5.
Absolutely terrible customer service.
In addition I believe I was charged for unnecessary service.
NOT a good experience.
Larry K
10/15/2020
Brett F. VERIFIED CUSTOMER
Best of the best
10/15/2020
Janice W. VERIFIED CUSTOMER
My vehicle is still not fixed. I called Monday and today is Wednesday. No one has still return my call!
10/14/2020
Maurine C. VERIFIED CUSTOMER
Randy was an absolute pleasure to work with. He provided me with a detailed explanation with respect to all of the service recommendations, and took the time to answer all questions. Knowledgeable and courteous. Highly recommended.
10/14/2020
Phillip T. VERIFIED CUSTOMER
The car was at the dealership for 13 days; I did not once receive any notification as to what was the problem. When I called (Day #12) and asked to speak to a manger, I was told someone would soon be contacting me, but no one did.
The following day I received a text stating my vehicle was ready for pick up.
The staff I interacted with are quite professional, respectful and pleasant, but receiving NO indication for almost 2 weeks, is quite unacceptable in my opinion.
10/14/2020
Kevin L. VERIFIED CUSTOMER
Always a pleasure to deal with Gary!
10/13/2020
Irawati K. VERIFIED CUSTOMER
When I picked up the car after the service, it wasn’t washed and I had to pick it up from the parking lot.