Since covid was in effect, there were some services I did not get.
11/20/2020
Kathleen G. VERIFIED CUSTOMER
Randy was very helpful and answered all my questions. Very good experience.
11/20/2020
Nadine L. VERIFIED CUSTOMER
I really appreciated the way protocols were put into place to make sure that people are safe from Covid.
11/19/2020
Rajendra S. VERIFIED CUSTOMER
Excellent service
11/18/2020
Stephen W. VERIFIED CUSTOMER
Extremely competent and pleasant to deal with. Better then other people I have dealt with at mcgrath
11/17/2020
Sindi L. VERIFIED CUSTOMER
Very professional and knowledgeable.
11/17/2020
Ryan H. VERIFIED CUSTOMER
Price was up 20% YoY for the same job which isn’t great...
11/17/2020
Dean P. VERIFIED CUSTOMER
Great overall service experience!
11/15/2020
Kemal A. VERIFIED CUSTOMER
Great job
11/14/2020
Donald G. VERIFIED CUSTOMER
Jaylene was exceptional! Thank you so much
11/14/2020
Nyrka R. VERIFIED CUSTOMER
Service staff was great but I did wait about 3.5 hours. Last time, it was 2.5. Not sure if you are all under staffed.
11/12/2020
Nyrka R. VERIFIED CUSTOMER
Service staff was great but I did wait about 3.5 hours. Last time, it was 2.5. Not sure if you are all under staffed.
11/12/2020
Baqer K. VERIFIED CUSTOMER
Thank you
11/12/2020
Barry F. VERIFIED CUSTOMER
Car was finished and ready to leave. I only knew because I saw it facing the exit of the service area. I checked the license plate and yes it was my wife’s car. So I went to another person in the area. And they grabbed and completed the paperwork and off I went to a meeting. When I got to the car it hadn’t been washed. I just left. I’m sure I could have asked for a wash, but I had to meet someone so I decided to leave. It was my wife’s car and she wasn’t happy. So later when I was done with what I had to do, I took it to a car wash.
11/12/2020
Ana M. VERIFIED CUSTOMER
- Thorough in technical issues
- receptive and responsive
- cordial
- accommodating
11/11/2020
Carlos D. VERIFIED CUSTOMER
Overall, I would give the service experience about a B+. My issue is an issue I've had previously with this service department: no return call backs when you are looking to see if your vehicle is ready. Called, left a message, and did not receive a phone call for almost 90 minutes. I then had to call again, and was told my vehicle is ready. Why was the original call not returned?
11/10/2020
Edmond J. VERIFIED CUSTOMER
I appreciate that Daniel both texted and left a voicemail that my vehicle was ready for pickup. Too often I’ve been to dealerships where I’m the one having to follow up to confirm that my vehicle service is complete.
11/10/2020
Paul T. VERIFIED CUSTOMER
I appreciated the call back from Service,when I initially called.I did not expect that.Randy as usual was excellent at his position.
11/10/2020
Brenda L. VERIFIED CUSTOMER
I am waiting for a follow up call to schedule further maintenance.. I waited from December, 2019 and still waiting since October 26 with the same issue.
11/9/2020
Michael G. VERIFIED CUSTOMER
Nice working with Daniel. Great service and kept us updated.