It isn't that i wasn't happy as Geraldo is awesome! Wondered why you changed the cleaning of the vehicle? It use to be that you would wash the mattes, vacuum the vehicle, wash it and treat the tires with a really nice protectant. Now you use an automatic car wash and nothing else
7/27/2025
Kristine P. VERIFIED CUSTOMER
Very helpful staff.
7/27/2025
Robin M. VERIFIED CUSTOMER
Wendy was very helpful and I was truly satisfied with her. Thank you.
7/26/2025
Michael Z. VERIFIED CUSTOMER
I am satisfied with Mico and the service but when the car got back to my house, there’s an issue with the front end not a big issue, but I need to bring it back which I will do Monday.
7/26/2025
George J. VERIFIED CUSTOMER
Left a voicemail yesterday and have not received a response my driver side front wheel has a roughly 1 inch track where it looks like the paint has been completely stripped (black wheel)… it obviously was not hit as there’s no burring or curbing but just completely smooth and stripped. Not even sure how this happened, best guess is it was done with a powerwasher on the wheels or high pressure nozzle on the car wash?? Anyways hoping to get some resolution, if that occurs no harm no foul.
7/26/2025
Paulette Y. VERIFIED CUSTOMER
Cordis was a pleasure to work with! Kept me informed, answered my questions. Excellent service.
7/26/2025
Daniel C. VERIFIED CUSTOMER
I've taken my vehicle to Helen for many years. She is always professional and kind. Thank you Crown Lexus for having a great employee like Helen.
7/26/2025
Ayodele O. VERIFIED CUSTOMER
Truthful and excellent service. Great customer service experience
7/26/2025
Martin D. VERIFIED CUSTOMER
Very professional and competent team.????????
7/26/2025
Maria H. VERIFIED CUSTOMER
Ashley provides great service.
7/26/2025
Angela A. VERIFIED CUSTOMER
Alex was very helpful!
7/26/2025
Stephanie S. VERIFIED CUSTOMER
Robert Melendez was above & beyond wonderful in his customer service. He anticipated my needs for pick up, quick & extremely efficient check in & out. & keep to all the timing promises of work to be performed & completed, as well all the quoted needed pricing & work to be completed. Such a wonderful Lexus experience .
7/26/2025
Henry P. VERIFIED CUSTOMER
Shedrick provided excellent service, as usual
7/26/2025
Roderick F. VERIFIED CUSTOMER
Sergio was great! Thank you!
7/26/2025
Maritza B. VERIFIED CUSTOMER
Since I been going to service my Lexus, this was my best service. Argenis took the time to answer a lot of my questions. My car was ready exactly at the time he said it would be ready.
7/26/2025
Robin E. VERIFIED CUSTOMER
I really appreciate the wonderful service at Lexus. Javier and the courtesy driver were very professional and friendly. Javier went above and beyond to help me find out what the issue was with my IS 350 FSport. He made sure I felt confident in the safety of my vehicle.