Very personable and knowledgeable man. I always take whoever is available but from now on I’ll be asking for Chauncey
6/3/2026
William B. VERIFIED CUSTOMER
Delilah is the best. Very profesional and accomodating. She does a great job taking care of her clients. Only problem with her is she said my car would be ready in about an hour and is was ready in 50 minutes. Haha. Delilah is just so good at her job. This is the 3rd time I've had her and I would not want anyone eise.
6/3/2026
Robert S. VERIFIED CUSTOMER
Omar was great as always! Wouldnt go anywhere else to service all my household vehicles
6/3/2026
Ellen D. VERIFIED CUSTOMER
Great guy. Very efficient.
6/3/2026
Kemi P. VERIFIED CUSTOMER
Cassie did an excellent job!
She is very polite, knowledgeable, friendly and patient.
6/3/2026
Sommer B. VERIFIED CUSTOMER
John Nahar is a phenomenal service representative. I have been coming to JM Lexus for a while now and John has always been very caring, helpful, kind and ready to give the ultimate customer service. I will always recommend anyone to John because of his patience and kindness. JM Lexus is lucky to have him, because he always goes the extra mile!
6/3/2026
Azhagiry S. VERIFIED CUSTOMER
I bought the vehicle as a certified in June 2025. With less than a year and under 10k miles of the car with me, I’m being asked to bear the cost of front brakes replacement. Not the kind of service I was expected from a Lexus Dealership. Also I mention a complaint about the wipers during during my last service itself, but when I received my vehicle post my last service, I was told that nothing wrong with viper. But in the very next service(now), it was mentioned that viper is having issues and needs replacement. The dealership is doing all sort of things to avoid repairing/replacing the parts under warranty and charging customers to pay for the repairs.
6/3/2026
Mabel M. VERIFIED CUSTOMER
I always satisfied with Xavier,he is very nice person and he knows he’s job.
6/3/2026
Dianne S. VERIFIED CUSTOMER
I recently brought my Lexus in for service at the dealership. My service advisor Vahagn Nazaryan was friendly and explained everything clearly. overall the work was good . My car was returned clean and running perfectly. Highly recommend their service !
6/3/2026
Thomas P. VERIFIED CUSTOMER
I was first customer in line for my 7 AM scheduled appointment. However, I was not the first customer helped. The customer in line immediately after me was helped first. It was several minutes after I entered the service garage before my service rep was available to help me.
When my car was finished, I saw it outside the customer waiting area. Normally, when this happens, in a very short time (usually a minute or two), the LEXUS service rep contacts me to advise that my car is ready. This time, after waiting approximately 15 minutes, I went into the service area to inquire about my car. A LEXUS service rep (not the same one who checked me in) helped me and I was on my way.
Not the level of service I expect from LEXUS.
6/3/2026
Tricia C. VERIFIED CUSTOMER
As usual everything was amazing!
6/3/2026
Marina M. VERIFIED CUSTOMER
Amazing experience with Randy.
Appointment was at 4, showed up 15 mins late but was greeted with a smile and well mannered. While getting every paperwork done, he did not hesitate to make polite conversation. Explained everything clear and well.
Made sure I had everything I needed since my car had to stay overnight.
Well deserved stars ????????????????????
Would also like to add the cashier in the service department that helped me out that same day. I don’t remember her name, but she was such a ray of a shine. Very sweet and polite.
6/3/2026
Marnix V. VERIFIED CUSTOMER
Maico Williams did an excellent job!
6/3/2026
Joseph O. VERIFIED CUSTOMER
5 stars for Keyes Lexus Service. Alejo Morales was my service manager and he was outstanding. Kept me updated, explained everything, and made the whole process easy. Car runs great. Highly recommend asking for Alejo.
6/3/2026
Karen E. VERIFIED CUSTOMER
I understand that they were short staffed! I waited for my car for over an hour as it sat in the same spot! He handed me the key and I walked over and cleaned the plastic and paper out of my car! After waiting over an hour! I would have at least expected it to be washed!
6/3/2026
Stacina J. VERIFIED CUSTOMER
I called JM Lexus several times to inquire about my replacement part. My vehicle was serviced on May 17, 2026. I find it hard to believe that it takes over two weeks to get a part. I finally called and spoke to a very nice lady in the service department on May 31, 2026. On June 1, 2026 I received a phone call from that nice lady advising me that my part is in. I never heard from Chauncey and I am not satisfied with him.
6/3/2026
Susan M. VERIFIED CUSTOMER
Good experience every time
6/3/2026
Trent M. VERIFIED CUSTOMER
Ali was friendly, very helpful and provided exceptional service!
6/3/2026
Rhondrea V. VERIFIED CUSTOMER
Thanks for awesome customer service!!!!!
6/3/2026
Carlos D. VERIFIED CUSTOMER
Jessie ,gave me great service as he always does I am completely satisfied with his service.Also Randy with the car rental was also great service