I had to call about 4 times and go 3 times to the dealership because nobody could tell me what to do or who to speak with for a simple tire change. There is a man called Arturo who we used to speak with for our services but he never answered our text messages this time, so I went to the dealership and they told me to call to custoner service, but when I called they told me to go to the dealership etc. It was a little frustrating. In the end Ashley helped me and was very kind and helpful.
6/6/2026
Xee X. VERIFIED CUSTOMER
Always extremely responsive and communicative! Greatly appreciate having such a great service advisor.
6/6/2026
Sylvia H. VERIFIED CUSTOMER
I've always been treated like a valued
Customer.
Justin makes sure I'm happy with my car
Service.
My car is well taken care of and why
You can't have my car????
6/6/2026
Claudia A. VERIFIED CUSTOMER
Gracias
6/6/2026
Imelda S. VERIFIED CUSTOMER
Excellent service! Keep it up!
6/6/2026
Douglas L. VERIFIED CUSTOMER
Bad time estimate.
6/6/2026
Clark H. VERIFIED CUSTOMER
Billy was very nice and responded to my request to check on my vehicle.
6/6/2026
Kathleen W. VERIFIED CUSTOMER
Unfortunately, this was yet another very disappointing experience with your service department. My husband waited over three hours for a simple oil change, and once again, Arturo completely forgot about us. After sitting there for hours with no updates, my husband eventually had to flag down another employee just to locate our vehicle and find out what was going on.
This is now my second terrible experience with this dealership. From issues with our keys to something as basic as an oil change, there always seems to be a problem. What should have been a routine service appointment turned into hours of wasted time, poor communication, and frustration.
The most disappointing part is the complete lack of customer service and accountability. No customer should have to chase down employees for updates or wonder whether their vehicle has been forgotten. Respecting customers' time should be a priority, and unfortunately, that has not been our experience.
At this point, I have very little confidence in this dealership's ability to provide even basic service. The dealership should be ashamed of how it operates and how customers are treated.
6/6/2026
Joy E. VERIFIED CUSTOMER
Mark Gray is the reason I bring my car to Crown Lexus for servicing. I continue to receive excellent service and and kind smile from Mark Gray. Thank you so much, Mark Gray!
6/6/2026
Yvonne Y. VERIFIED CUSTOMER
I would like to share my experience honestly. When I was at the dealership, a staff member spoke with me in person and told me the maintenance service was complimentary. No additional service or extra charge was clearly explained to me at that time.
Later, I received a long text message with documents and approvals on my phone. Because English is not my first language, I believed those documents were related to the free maintenance that had already been discussed. Based on that understanding, I signed the approval.
I was very surprised to learn afterward that I had approved an additional Fuel System Service costing nearly $500. If the extra service and cost had been clearly explained to me in person, I would not have agreed to it.
While the staff was polite and the service itself was completed professionally, this experience left me disappointed. I feel that the communication regarding additional charges was not clear enough, especially for customers who may have language barriers.
Because of this experience, I do not plan to return to this dealership for future service. I hope the dealership will improve how additional services and costs are explained to customers before asking them to sign approvals.
6/6/2026
Mary L. VERIFIED CUSTOMER
Unfortunately I had to wait 3 1/2 hours for my vehicle to be serviced.
6/6/2026
Carolyn J. VERIFIED CUSTOMER
Justin is always so easy to deal with. The employees receiving the cars are very nice especially the Filipino gentleman that helped me. Very pleased with the overall experience ????
6/6/2026
Romero C. VERIFIED CUSTOMER
Satisfactorily satisfied. Job done as expected. To Jerry, job well done. Thank you so dearly.
6/6/2026
Helen O. VERIFIED CUSTOMER
Helen was great!
6/6/2026
Benita S. VERIFIED CUSTOMER
Looking forward to it
6/6/2026
Stanna P. VERIFIED CUSTOMER
Rene did a great job. Very professional. Excellent help!
6/6/2026
Stephen M. VERIFIED CUSTOMER
As always, your service advisor, Kay Andrade, provided excellent service. Kay and everyone at Lexus of Las Vegas consistently delivers superb quality service. Please take good care of Kay Andrade. Don’t lose her because she is an amazing representative for your company.
6/6/2026
Michael T. VERIFIED CUSTOMER
Everything was great
6/6/2026
Russell P. VERIFIED CUSTOMER
Maintenance warning was not reset. Not that bug of deal but called service department just after lunch. No one was available and nobody called back. Just want a call so someone can walk me though on gow to reset
6/6/2026
Luis G. VERIFIED CUSTOMER
Tino is always ready to assist and answer all questions asked. Great person , great personality!
Thank you,