Mark Gray is an exceptional Service Advisor! He was most welcoming when we arrived to our service appointment over an hour early. Also, he was very thorough with his recommendations of maintenance needed in order to ensure that our vehicle remains in perfect running condition. He kept us apprised of our vehicle's progress the entire time, and he gave us a written quote we requested for a piece of metal trim that we may consider at another time. He kindly offered to notify us when this item goes on sale.
We are very appreciative of the service we received today and are quite thankful for his courteous and expedient service!
Thank you for employing such exemplary personnel!
4/25/2026
Sabruba K. VERIFIED CUSTOMER
Gerry is helpful, friendly, and great at communicating what services will be happening and how long it will take.
4/25/2026
Anne S. VERIFIED CUSTOMER
Friendly and courteous
4/25/2026
Melissa R. VERIFIED CUSTOMER
Tino was great!
4/25/2026
Gayle A. VERIFIED CUSTOMER
We always work with Tino, we can always depend on Tino to keep us informed on our car. He is very informative on vehicles and he knows his job, you have a great employee working for you.
4/25/2026
Trevor H. VERIFIED CUSTOMER
Gerardo has been great! He takes great care of my car and always takes the time to explain why certain repairs or parts are needed. He is very patient and goes the extra mile to make sure that all my questions are answered. Overall, he made the service experience very smooth! I really appreciate all of his help.
4/25/2026
Victoria C. VERIFIED CUSTOMER
Helen is the best service writer at Crown Lexus. Her personalized service is exceptional. I love that she is always readily available for all of our service
needs
4/25/2026
Ivette R. VERIFIED CUSTOMER
Great service thank you
4/25/2026
Cydnie C. VERIFIED CUSTOMER
Alejo was amazing. Communication 10/10 I really feel like he had my best interest.
4/25/2026
Joseph I. VERIFIED CUSTOMER
Prompt and friendly customer service.
4/25/2026
Ryan B. VERIFIED CUSTOMER
Excellent experience as always. Thanks to Christian Santos for exceeding my expectations yet again. A+
4/25/2026
Marquia G. VERIFIED CUSTOMER
Thank you to Kristina Duvall and the service team for taking great care of me. I came in with a braking/vibration issue just days after purchase, and they resolved it quickly at no cost. Truly appreciated!
4/25/2026
Daniel L. VERIFIED CUSTOMER
It was a great service
4/25/2026
Jerry K. VERIFIED CUSTOMER
Yes everything was excellent. Thorough, answering all questions and very professional. Kristina is a great asset to Lexas.
4/25/2026
Gilberto B. VERIFIED CUSTOMER
Elijah was very professional and helpful. Great customer service.
4/25/2026
Jose R. VERIFIED CUSTOMER
Thank you! Chris is very attentive and makes sure all questions and concerns are addressed! Thank you!
4/25/2026
Jon C. VERIFIED CUSTOMER
Went here thinking that I needed to bring my car in for regular maintenance since the service sticker on my windshield said I was overdue. I was surprised when I was told that I wouldn’t need routine maintenance yet until I surpass 95,000 miles on my odometer. Instead, they did a point inspection and washed my car’s exterior and interior free of charge! They found no defects or any major damage on my car and was finished with the inspection within an hour. I look forward to meeting again with my dad once my car is due for an oil change/tire rotation once I reach 95,000 miles.
4/25/2026
Adrienne F. VERIFIED CUSTOMER
Tino was very helpful! When I told Tino I would be waiting instead of dropping off, he got my car done as soon as possible so I would’ve waiting too long. Thanks Tino!
4/25/2026
Ji N. VERIFIED CUSTOMER
Tony Hang is the best!
4/25/2026
Terry R. VERIFIED CUSTOMER
Arturo treats us with courtesy, kindness and respect. It also helps that he has knowledge about Lexus vehicles.