Jeff did a thorough job talking to me about servicing and the upkeep of my car.
9/2/2025
David A. VERIFIED CUSTOMER
The issue is not the service.
My biggest issue is I am unable to trust Lexus brand ever again.
The reason why my experience with Lexus was tremendous in the last 21 !!
For the first time driving out of thousand miles all highway mileage I’ve been experiencing problems with the vehicle already.
Very important parts for example, Struts are rusting
Each struts is $5000 .
I had a heart attack when I heard I had to replace the front two for 10,000
I am so disappointed that parts are breaking down so soon and I’m seriously giving up the brand for good.
I was a loyal Customer for 25 years at Metro Lexus.
I purchased two vehicles from Metro Lexus not to mention Service.
9/2/2025
Rose W. VERIFIED CUSTOMER
Excellent customer service
Michael was friendly and knowledgeable
9/2/2025
Nadiene H. VERIFIED CUSTOMER
Excellent service 10 out of 10 service. I left an item in the loaner and it was returned. Thanks again for a job well done.
9/2/2025
Joe B. VERIFIED CUSTOMER
Courteous professional and answered all my concerns. I will definitely work with her in future visits.
9/2/2025
Barbara C. VERIFIED CUSTOMER
Paul was excellent. Very thorough and pro active to make sure a tire was ordered and installed after not being in stock.
9/2/2025
Cynthia S. VERIFIED CUSTOMER
Great friendly service
9/2/2025
Iris M. VERIFIED CUSTOMER
Everything went great. Thank you for your service.
9/2/2025
Richard P. VERIFIED CUSTOMER
Hector’s service exceeded our expectations! He made sure we were satisfied and that everything went smoothly. We are customers for life now, thanks to Hector!
9/2/2025
Jaime R. VERIFIED CUSTOMER
Thank you for the great service !
9/2/2025
Antoine A. VERIFIED CUSTOMER
The service staff is professional but the parts department staff I found unprofessional. Overly familiar. I checked the price of a mat for my trunk when he quoted me the price it seemed higher than I had paid for all 4 mats for the interior mats I asked him to make sure he’s checking correct part he commented “I don’t set the price ok?” Very unprofessional staff in the parts department.
9/2/2025
Ante T. VERIFIED CUSTOMER
Jorge Navarro was as usual superb and a pleasure to deal with.
9/2/2025
Catherine P. VERIFIED CUSTOMER
He delivered exceptional service and was very informative.
9/2/2025
Joshua H. VERIFIED CUSTOMER
Explained that the break pedal in my NX was squeaking. This was misunderstood as being the breaks so it was not fixed. I guess it will have to be fixed next time I come for service.
9/2/2025
Adalisa V. VERIFIED CUSTOMER
My car has a very loud clicking noise and as per mechanics they didn’t hear anything! Very unlikely to not hear that loud noise. Only tells me one thing about mechanics! And I received a text day after I pick my car up that my car was almost ready and that I had to return the rental, when I didn’t get a rental because they never fixed my car and I already had my car, therefore it’s showing I had a rental when I never did!!! Please have everyone do their job right! Very disappointed in the outcome!
9/2/2025
Guadalupe P. VERIFIED CUSTOMER
Excellent service
9/2/2025
Teddy A. VERIFIED CUSTOMER
Great help
9/2/2025
Colleen K. VERIFIED CUSTOMER
Joe is an exceptional service advisor. He always strives to keep his customers informed and satisfied.
9/1/2025
Debra H. VERIFIED CUSTOMER
I had an appointment yesterday and waited 2 hours to have my tires rotated! Ridiculous
9/1/2025
Darcia C. VERIFIED CUSTOMER
Extended wait for my car pick-up. And car came back without being cleaned.