Very bad experience. Usually, you guys do reasonably well, but not this time. In the future, I will likely just use Jiffy Lube or one of the dozen or so auto repair shops that are within one mile of my home. It would save me tons of time and money. I have been loyal to a fault for many years, but I’m done.
9/3/2025
Assadi H. VERIFIED CUSTOMER
My car didn't wash nicely and no vacuum inside and finger print inside the car on screen and I saw some scratches on dashboard.
I had a question about the car settings and I was waiting long time.
This time not too much welcome as before.
I bought my car from Key Lexus in California and they told us we have 3 change oil fee under warranty but the lady in Vegas dealer told me only one time oil change free.
9/3/2025
Ileana B. VERIFIED CUSTOMER
Carlos is always nice and professional. He takes good care of me. He should be commended for his excellence in Customer Service and always taking care of his customers. You are very lucky to have him working there. He has been my rep for over 20 years.
9/3/2025
Krystal C. VERIFIED CUSTOMER
Nice
9/3/2025
Isaac M. VERIFIED CUSTOMER
Thanks to Joel and the tech for getting my engine problem solved so I can safety complete my 2,000 roadtrip!
9/3/2025
Richard P. VERIFIED CUSTOMER
I brought my new car in for the 5,000 mile service, and my service advisor George Gonzalez was very helpful. I told him that the Mark Levinson sound system wasn’t working very well for the back seats. George fixed that in a few minutes, showing me how to make adjustments to the sound system. The 5,000 mile service then went smoothly, and my car was ready on time. Great service!
9/3/2025
Maria J. VERIFIED CUSTOMER
Great job in customer service, very attentive and professional.
9/3/2025
Shinyoung K. VERIFIED CUSTOMER
He is always kind and help me well.
9/3/2025
Adrien P. VERIFIED CUSTOMER
The staff was kind and knowledgeable
9/3/2025
Steve C. VERIFIED CUSTOMER
Driving an older vehicle sometimes presents a challenge to the techs. They always manage to find someone who knows how to fix the issue and get me back on the road!
9/3/2025
Mathy F. VERIFIED CUSTOMER
Mr pastoral has been my service manager and I am so happy with his service. He informs me exactly what is needed on the vehicle ad what is necessary considering my budget
9/3/2025
Benny M. VERIFIED CUSTOMER
Trustworthy, Fast, courteous and friendly.
9/3/2025
Erika R. VERIFIED CUSTOMER
I normally don’t like to comment but she seemed busy talking to several people. My vehicle was ready and she never bothered to get me and she knew I was waiting. I waited an additional 45 min until i interrupted her conversation and she stated oh yes it’s ready. I just walked to my vehicle and waited for my keys I didn’t wait for valet to drive it around. Conversation seemed more personal that was the frustrating part and having to wait until 1045 when it was ready and up front by 1011am.
9/3/2025
Ralph V. VERIFIED CUSTOMER
The car was ot washed as expected . The service looks like it was done well.
9/3/2025
Jerry H. VERIFIED CUSTOMER
Keep up the good work. More power!
9/3/2025
Deborah C. VERIFIED CUSTOMER
Thanks Jennifer your service was great today. I will request you next service ????
9/3/2025
Lisa M. VERIFIED CUSTOMER
Everything was perfect. Everyone was friendly. The service was efficient, and, my service advisor was professional, knowledgeable and explained everything. Great follow-up.