Ali is so kind and helpful. I really appreciated her being able to get my car in for the tire repair, and the quick service!
9/3/2025
Marilyn T. VERIFIED CUSTOMER
Cory did an excellent job! So pleased the body shop took a wrinkle out of the back hatch and the tire was replaced and I got to drive my vehicle home today. Thank you to the whole service department!
9/3/2025
Christopher C. VERIFIED CUSTOMER
Robert was fantastic. My only issue is that when I cam here back in April I'm certain my oil wasn't changed. Got notifications 100 miles after I left I was already due for oil change and filter replacement. When I arrived today I asked for someone to please vac to get the sunflower kernels that came out of the jar. I was also asked if I would like the car washed. They completed the car wash. But didn't vacuum. This almost verifies my assumption on the oil change in April. I had just spent 623.00 dollars and walking out the guy not Robert. Says it's 179 for full service. You have to be absolutely kidding me. That is Rude and lacks the knowledge of customer service. Not sure I'll be back at this location.
9/3/2025
Hugo B. VERIFIED CUSTOMER
Art is always on point . I always leave knowing he’s taking care of everything. Get that man a raise. 5 stars for Art.
9/3/2025
Nazzereno T. VERIFIED CUSTOMER
Well done, indeed!
9/3/2025
Debra B. VERIFIED CUSTOMER
Outstanding professional service provided by Cory. Thank you!!!
9/3/2025
James G. VERIFIED CUSTOMER
I’m happy that Brandon Chandler was my advisor. He was able to get the service done to my car under 2 hours. That’s a plus for me and he’s very knowledgeable about the Lexus product and service. I will definitely schedule my next appointment with him.
9/3/2025
Mark N. VERIFIED CUSTOMER
Very cordial,answered all my questions in helpful detail. He also brought up some options on the replacement of the front brake pads(I've scheduled them for replacement on Thursday).left feeling pretty confident with Nick & the work done on my car.
9/3/2025
Karen T. VERIFIED CUSTOMER
Appreciate your help
9/3/2025
Marlene C. VERIFIED CUSTOMER
LOVE Lexus! Excellent service!
9/3/2025
Ray D. VERIFIED CUSTOMER
As always service was great as well as Cory.
9/3/2025
Barbi C. VERIFIED CUSTOMER
Nothing but good things to say about the employees I’ve dealt with. Aaron’s always professional, polite and genuine.
9/3/2025
Joan C. VERIFIED CUSTOMER
Service advisor did an excellent job
9/3/2025
Patrick K. VERIFIED CUSTOMER
Lexus of Omaha those far beyond just being a great service department. Your willingness to fix a flat tire at no cost and then clean both the inside and outside of my car is incredible! Thank you, thank you, thank you!
9/3/2025
Lynn G. VERIFIED CUSTOMER
Jeff did a thorough job talking to me about servicing and the upkeep of my car.
9/2/2025
David A. VERIFIED CUSTOMER
The issue is not the service.
My biggest issue is I am unable to trust Lexus brand ever again.
The reason why my experience with Lexus was tremendous in the last 21 !!
For the first time driving out of thousand miles all highway mileage I’ve been experiencing problems with the vehicle already.
Very important parts for example, Struts are rusting
Each struts is $5000 .
I had a heart attack when I heard I had to replace the front two for 10,000
I am so disappointed that parts are breaking down so soon and I’m seriously giving up the brand for good.
I was a loyal Customer for 25 years at Metro Lexus.
I purchased two vehicles from Metro Lexus not to mention Service.
9/2/2025
Rose W. VERIFIED CUSTOMER
Excellent customer service
Michael was friendly and knowledgeable
9/2/2025
Nadiene H. VERIFIED CUSTOMER
Excellent service 10 out of 10 service. I left an item in the loaner and it was returned. Thanks again for a job well done.
9/2/2025
Joe B. VERIFIED CUSTOMER
Courteous professional and answered all my concerns. I will definitely work with her in future visits.
9/2/2025
Barbara C. VERIFIED CUSTOMER
Paul was excellent. Very thorough and pro active to make sure a tire was ordered and installed after not being in stock.