My request for service and a loaner was very much last minute. I was a bit worried about a possible transmission problem similar to one we had with our previous car. Ashlee understood and managed to fulfill my request completely. Turns out there was a know issue that was fixed right away. Thank you to Ashlee and to Crystal Natividad for getting us in right away.
9/28/2025
Nancy V. VERIFIED CUSTOMER
Great service
9/28/2025
Gloria M. VERIFIED CUSTOMER
Very courteous and polite answer all my questions service was quick
9/28/2025
Marcia S. VERIFIED CUSTOMER
Shedrick is not customer friendly.
9/28/2025
Patricia S. VERIFIED CUSTOMER
Very pleased with service and our representative Justin
9/28/2025
Liz H. VERIFIED CUSTOMER
Danecia is so helpful and so sweet,
9/28/2025
Steven B. VERIFIED CUSTOMER
Bill Horvat is always courteous and friendly. I enjoy having him as my service advisor.
9/28/2025
Antonette G. VERIFIED CUSTOMER
Hector was thorough, very knowledgeable, and personable. He accommodated us even though we were late. Excellent customer service skills. Thank you for a wonderful experience
9/28/2025
Lori L. VERIFIED CUSTOMER
Elda was very nice to work with. I will go to her for future service appointments.
9/28/2025
Hollie R. VERIFIED CUSTOMER
I received fantastic service from Jesse. He went above and beyond and I am totally satisfied. I love my car and felt well taken care of . Thank you
9/28/2025
Injae C. VERIFIED CUSTOMER
He was very informative and kind. He is excellent. Made me feel comfortable.
9/28/2025
Raymond N. VERIFIED CUSTOMER
The service was excellent as always!
9/28/2025
Sara C. VERIFIED CUSTOMER
We had a great experience thanks to Jake Melonas. Thank you.
9/28/2025
Joe M. VERIFIED CUSTOMER
Please recognize Phil Quonn for his professional, courteous and great personal service.
9/28/2025
Annette C. VERIFIED CUSTOMER
Great service
9/28/2025
Mary F. VERIFIED CUSTOMER
Tony went above and beyond to make sure my first experience with Lexus service was exceptional! Thank you
9/28/2025
Jenny P. VERIFIED CUSTOMER
Jose is always so welcoming and kind when I get my car services done at Lexus El Cajon. I appreciate that he responds to any questions that I have in a timely manner. Thank you Jose for making sure my experience at Lexus El Cajon is a positive one!
Best,
Jenny P
9/28/2025
Darlina N. VERIFIED CUSTOMER
Excellent Customer Service!
9/28/2025
Sang-In K. VERIFIED CUSTOMER
Excellent!!!
9/28/2025
Pamela K. VERIFIED CUSTOMER
Every time I get my vehicle serviced with Lexus El Cajon I always have a great experience with my service advisor and the service team. Everyone is super friendly and I would totally recommend my family and friends to bring their vehicles here for their there service/maintenance needs. Thank you and will see you on my next appointment!