Lexus Monogram Service

Courteous and efficient service. Great experience.

Outstanding service. Sebastian was friendly and helpful.

Hi Michael, one change in the vehicle is when I lock the car. Earlier it used to fold the side view mirrors; it does not do that anymore. Is that an option that for se selected during the service? Thanks, Babu

Thank you for your concern. I highly value Sebastian's work. His professional approach to work and respect for me are truly remarkable. I'm glad you have such a valuable employee. I look forward to working with you again.

When I made the appointment over the phone, I was told that I was going to be having my oil changed and my tires rotated. I told the girl making the appointment that I had just had my tires rotated because I had a tire replaced in September. She said oh yes I see that maybe they won’t need to do that at your appointment. She also quoted my repairs to be somewhere in the $50 range. Christian Santos quickly rattled off 5 to 6 different “necessary maintenance repairs” that I needed totaling around $723. Also stating that I did not, or avoided having my air conditioning serviced at my last appointment due to the cost of $840 at that appointment without having said service done. It was only after the fact that I agreed to today’s $723 that I remembered that the girl had said I only needed a tire rotation and oil service. Christian Santos actually told me that I didn’t need the oil service today but will do it on my 30,000 mile visit. Perhaps very naïvely I simply agreed to paying the exorbitant price of $723 without anything itemized nor was there an itemized list and breakdown of pricing offered by Mr Santos. Also at the end of three hours+ wait time I casually mentioned to Christian that this seemed to be a longer than usual visit he said “I was very upfront with you about the timing due to….” Fill in the blank. That is not true. Christian Santos did not in any way shape or form inform me that it could go up to three hours or more (which it was) of wait time nor did he specify why.. and with my 25 years of combined sales and merchandising experience had I been approached by a client with a very nonchalant observation I simply would have said “I’m sorry Mr. Juarez yes I understand. We apologize for the long wait”. Rather than justifying something that actually was never stated to me in the first place

Very good experience

Friendly,helpful and I was well informed. I was told the service would take about an hour and a half, it was completed in less than an hour.

Everything went smoothly.

Fantastic!

Great job as always????????????

He is courteous and prompt and his service is great! Job well done!

Robert Melendez was so helpful and answered all my questions. I will ask for him when I come back for my next service.

Faustino is always helpful. Crown lexus is very clean.

As always, Faustino, provided exemplary service. He is a pleasure to work with, is knowledgeable and always treat me as if I was a family member. I commend him and the Crown Lexus staff for such a smooth operation. Respectfully submitted, David M

Jennifer was exceptional. She listened to my concerns and took swift action to fix some minor defects on my new car. This was far superior to my last experience at this dealership. I’m very happy with the level of service she provided.

Thank you!

Exent service thanks alejo

Great experience!

Thank you!

Bill Horvat, as always is very responsive and a great advisor.