Argenis ensured I was notified every step of the way and I truly appreciate it. I appreciate great customer service.
10/30/2025
Cheryl T. VERIFIED CUSTOMER
Everything was done in a timely manner!
No issues
10/30/2025
James K. VERIFIED CUSTOMER
Maico is a very nice and courteous service writer.
10/30/2025
Lloyd D. VERIFIED CUSTOMER
Always happy with your service!
10/30/2025
Kendle S. VERIFIED CUSTOMER
Carlos is amazing. I couldn’t be happier with the service I received. I highly recommend to anyone looking for trustworthy, top-notch car maintenance.
10/30/2025
Mike B. VERIFIED CUSTOMER
When we get back home from our vacation I will have to bring the car back to a Lexus dealer. The car pulls to the right, something it never did before replacing the two front tires along with an alignment. Something is NOT RIGHT. The car is parked in Ft Lauderdale until we get home. After today we will be out of touch while crossing until the 8th.
10/30/2025
Myrna K. VERIFIED CUSTOMER
Jessie is very professional and caring. He is very thorough and makes sure everything is well taken care with my car every time I bring it in.
10/30/2025
Lynne J. VERIFIED CUSTOMER
Joe is the best! We look forward to seeing him when we bring our Lexus in for service.
10/30/2025
Talia S. VERIFIED CUSTOMER
I was not satisfied with the outcome of my recent service visit. Vehicles today are complex and require technicians who can think critically beyond what the diagnostic scanner indicates. In my case, there was a clear issue that developed after a battery installation, yet it was not properly considered as a possible cause. I expected more thorough problem-solving and accountability from the Lexus service team.
10/30/2025
Oscar G. VERIFIED CUSTOMER
Art kept us updated on our vehicle and was very professional
10/30/2025
Lyndia J. VERIFIED CUSTOMER
Good job
10/30/2025
Tim S. VERIFIED CUSTOMER
I am very happy to be able to fill out this survey and comment on Danny Mata. I have been a Lexus customer for years, and have purchased and referred others to Lexus, who have in turn purchased vehicles. I want to say that many of the service representatives have been extremely nice, but I have to honestly say not all were forthright as to what they recommended, as I have on occasion found out that some of what was said was not accurate. At one time, I was going to pursue service elsewhere. Danny Mata brought it all back to me in a positive way. He has always been genuinely caring about our needs and service and has always been straightforward and honest. He is one of the reasons I decided to stay and receive service at your local dealership. I think he should be commended as he is an excellent representative for your company. And because of him, at least for me, persuaded me to remain a Lexus customer. Please give extend my thank you to Danny as I believe everyone should operate with he care and commitment that he has for his customers.
10/30/2025
Norma And. VERIFIED CUSTOMER
Alfred has always been welcoming and has helped us with our service needs for our GX460. He is an asset to your organization, has he knows my wife and me by name and always makes feel at home at Lexus. Thank you Alfred.
10/30/2025
Conrado V. VERIFIED CUSTOMER
Overall excellent maintenace service
10/30/2025
Emily J. VERIFIED CUSTOMER
Very helpful!
10/30/2025
Gary H. VERIFIED CUSTOMER
Glenn is a walking encyclopedia of Lexus knowledge, what a pleasure to work with him!
10/30/2025
Lisa H. VERIFIED CUSTOMER
Very good. Eva is exceptional
10/30/2025
Johann R. VERIFIED CUSTOMER
Jesse was extremely great. He's very experienced, friendly and always provides excellent customer service.