Kay was our advisor and we are so grateful for the time and help she did for us. Just like the last time. She was so kind and helpful with everything. Thank you Kay!
11/12/2025
Faimur A. VERIFIED CUSTOMER
Gerardo did a good job. My wife had accidentally parked the car too back in the garage and the garage door had chipped some paint off the Lexus when it closed and left a streak. Gerardo got touch up paint to touch up some of the paint that got removed. It looks better now from the back. Would use his service again.
11/12/2025
Ashley S. VERIFIED CUSTOMER
Great communication and customer service
11/12/2025
Anoush C. VERIFIED CUSTOMER
I was incredibly satisfied with my experience. Bill was very efficient and effective and helping get my vehicle issues resolved and that’s properly as possible. Thank you to Bill and the entire team at Lexus for the excellent support!
11/12/2025
Diann P. VERIFIED CUSTOMER
I was completely satisfied with Tony's service. There didn't appear to be a process in place to manage the issue, particularly because I called when I received this notification, confirmed that the part was in and was advised to go to the Service Dept, then to the Parts Dept. Very unorganized. Employees were pleasant but unhelpful.
11/12/2025
Hazel S. VERIFIED CUSTOMER
I sent my husband in my place for my appointment. He arrived at dealer on time but was made to wait over 10 minutes even though no one inside had clients at their desks. He finally had to walk in and ask if anyone was available, Jennifer helped him but seemed bothered that he asked for help. He then informed her that he would be waiting for the vehicle, she didn’t confirm a good contact number for him, and instead was made to wait without being informed, I finally received a call that the vehicle service was complete while my husband sat in the waiting room. I am loyal to this dealership because it’s where I purchased my vehicle but customer service needs to be improved. This is not what I have come to expect from such a reputable brand as Lexus.
11/12/2025
Teresa E. VERIFIED CUSTOMER
He was very friendly & provided great customer service.
11/12/2025
Izadi Family. VERIFIED CUSTOMER
Danny Mata was very helpful , kind and knowledgeable
I appreciate his expertise and will continue with having him as my service adviser
11/12/2025
Dora K. VERIFIED CUSTOMER
Very satisfied
11/12/2025
Nathalie M. VERIFIED CUSTOMER
Randy was attentive, efficient and very professional. Thank you.
11/12/2025
Julia V. VERIFIED CUSTOMER
Excellent
11/12/2025
Susan D. VERIFIED CUSTOMER
Great service agent.
11/12/2025
Shaheed J. VERIFIED CUSTOMER
Excellent experience with Jake Melonas! Professional, attentive, and made the whole process smooth from start to finish. Truly top-tier service — I left completely satisfied and confident my car was in great hands.
11/12/2025
Kosisochukwu U. VERIFIED CUSTOMER
Joe is a wonderful host
11/12/2025
Tony M. VERIFIED CUSTOMER
Great service
11/12/2025
Anna T. VERIFIED CUSTOMER
Alex was attentive and communicative. He ensured my car was ready for pick up at the next opening day. Thanks so much for the quick turnaround!
11/12/2025
Benjamin S. VERIFIED CUSTOMER
Javier was fantastic! I will be returning to this location in the future because of his service.
11/12/2025
Cheryl K. VERIFIED CUSTOMER
went well. no problems
11/12/2025
John D. VERIFIED CUSTOMER
NA
11/12/2025
Ansuya P. VERIFIED CUSTOMER
Great service from when I got there until service was done.
Great job Tony