Lexus Monogram Service

Louis has an excellent customer service manner. Friendly, helpful,and knowledgeable.

Billy Bailey, very kind and Knowledgeable about everything at Lexus. We appreciate for taking care of my gs 350 Lexus

Had a leak in my tire and have the protection plan. Drove out there last Saturday to get my front right tire fixed. Waited over 4 hours. Drive my car home and my same front right tire is flat. Then drive back out on Tuesday to get that front right tire fixed again. No other tires were low or had the warning sign on in the car or the app. Wait days with no update. Drive all the way back up which is an hour each way. When I get there and pick up my car and before I even leave the Lexus lot. I notice my warning sign on is on inside my car and it states my back right tire is at 24psi. Before I even Drive to the end of the street the tire is at 21 psi and had to turn around after 30 seconds and leave my car with the asst mananger and this was ffriday night. Don’t get an update on Saturday and it’s closed on Sunday. I then rest out and ask about my car to Jesse and he went home sick so then I call the dealership and it just puts me through to Jesse office but he wasn’t in because he was sick. He finally responded 30 minutes before I started driving out that it is not ready. And wait until Tuesday. Here I am at Tuesday at 1pm and have reached out twice to Jesse with no update. Called the dealership and asked to speak with the service manager and that they left a sticky note on his desk and no response. This has been one of the worst experiences with a dealership. You guys have had my car since last Tuesday so 7 days and have me driving back and forth a long way.

Great Customer Service

Thank you Sergio

Friendly service

Very good guy keep up a good quality of Care try your best to lower the price of the tire please have a Great day

Joe always delivers with satisfaction. Answers all questions & never rushes through. I give him a 10+!!!

The place was clean and available free coffee, and Tony Yang was friendly and very helpful.

Maico was great! Professional and friendly!

Vince Camino does a fabulous job of handling the service of my Lexus! A caring experience from start to finish. ???? I applaud the entire Lexus Service Team ???????? ????

Billy and the rest of the staff are truly service professionals!

Delilah is very friendly , helpful and knowledgeable.

Like always, it’s a pleasure to experience professionalism every time I come for service. Thank You,

I owe the loan to driveway loan company I cannot pay the difference from what it’s worth

Daniel was courteous & efficient.

Alejo provided excellent customer service!! He made the process so easy and smooth! Thank you Alejo!!

Vahagan is THE BEST!! I’ve owned my Lexus for 9 years….his outstanding service has consistently been top notch! His service as well as Lexus’ performance will have me be a Lexus owner for life! Thank you V!

Service is good.

Best experience ever. Faustino Ruiz thank you so much for your service, I really appreciate it