Happy to give my response. The service was excellent. Henry was a very knowledgeable intermediary in getting the car fixed.
11/12/2025
Theresa C. VERIFIED CUSTOMER
Jake did an exceptional job in meeting all of my needs. He went above and beyond to make sure every detail of my service was met. Additionally, he maintained consistent clear communication throughout the whole process and kept me well informed. I absolutely would recommend him to friends and family alike. ⭐️⭐️⭐️⭐️⭐️
11/12/2025
David O. VERIFIED CUSTOMER
One issue, rotation of the tires was part of the service to be done at 60k miles. Tires were not rotated.
11/12/2025
Patrick E. VERIFIED CUSTOMER
Lexus Keyes are very fair in pricing of its services and very professional compared to Lexus of Glendale.
11/12/2025
Linda M. VERIFIED CUSTOMER
Thank you. Joel was amazing and also the person that booked my appointment. She was professional and very helpful.
11/12/2025
Rose J. VERIFIED CUSTOMER
thank you so much i appreciate your work and i really like JM Lexus
11/12/2025
Stella G. VERIFIED CUSTOMER
Excellent and exceptional service!!! Thank you for a job well done !
11/12/2025
Jonathan M. VERIFIED CUSTOMER
I request Danny when I call in because the level of service he provides is exemplary and his manner and attentiveness is above and beyond. He is a treasure and an asset to Lexus of Glendale and should be rewarded accordingly. My boss had a 1998 LS he refused to update and the company serviced it through Jim Falk and they gave it great care. They loaned me several cars as I serviced it but while excellent it was nothing like Lexus of Glendale’s service, but the loaners converted me to Lexus so I’m thankful for that so I’ve been coming to you for ten to fifteen years where my own cars originated. Employees like Danny keep me coming back and I’m thankful
11/12/2025
Norma D. VERIFIED CUSTOMER
Red carpet treatment
11/12/2025
Maria J. VERIFIED CUSTOMER
Very helpful and professional ????
11/12/2025
Dale H. VERIFIED CUSTOMER
Hector was very friendly, professional and he thoroughly explained the services my car should receive according to the mileage. I was very pleased with my service experience at Keyes Lexus of Valencia and I will request Hector as my service rep in the future.
11/12/2025
Eric D. VERIFIED CUSTOMER
My whole service experience was great.. Tony hang went above and beyond to see that my needs were met. My loaner vehicle was clean and so was my vehicle upon return..
11/12/2025
Carmelita E. VERIFIED CUSTOMER
Job well done! Got the car at the time promised…
11/12/2025
Paul B. VERIFIED CUSTOMER
Everyone was professional. Thank you.
11/12/2025
Terry R. VERIFIED CUSTOMER
Always a great experience!
11/12/2025
Anthony O. VERIFIED CUSTOMER
Thanks
11/12/2025
Gail W. VERIFIED CUSTOMER
Anthony never called me back today so I’ll make an appt at another Lexus Dealership tomorrow. I’ve bought two new cars at Keyes but I won’t purchase any others from there. I never received a recall notice on my 2024 car.
It’s easy to return a customer telephone call so I’ll get my car serviced somewhere else and purchase somewhere else also.