They took someone who was supposed to be after me since the line wrapped around the street and wasn’t taken in at my appointment time so I was late coming back to work. I live in Glendale but bought my car at Keyes Lexus due to them having better service. I thought service department may be better but it really isn’t unfortunately
11/14/2025
Linda P. VERIFIED CUSTOMER
She explained everything that was going to be done and answered all my
Questions. I will ask for her next time I need to have work done.
11/14/2025
Johnson C. VERIFIED CUSTOMER
Elda was very nice and patient and answered all of my questions. She had excellent customer service!
11/14/2025
Mohammad M. VERIFIED CUSTOMER
Thank you
11/14/2025
Marie P. VERIFIED CUSTOMER
My advisor Daniel whittiinham has been a great advisor and he is doing an excellent job @ Lexus . I would always recommend him for other customers.
11/14/2025
Arlan N. VERIFIED CUSTOMER
Adam was first class He's an asset to your company
11/14/2025
Shelley S. VERIFIED CUSTOMER
I look forward to completing the survey when it arrives. Thank you. Ms. Shelley S
11/14/2025
Tim W. VERIFIED CUSTOMER
Tony was a big help and handled everything professionally.
Thank you Tony
Thanks
Tim W
11/14/2025
Lynnette S. VERIFIED CUSTOMER
Bill is, as always, the best! Always, so patient and even keeled. Everyone in service is great. No complaints.
11/14/2025
Benjamin L. VERIFIED CUSTOMER
Thank Service Kristina and mechanic staff for your fast and great service
11/14/2025
Sissy P. VERIFIED CUSTOMER
Kay is the best!!! I’m so thankful she works for you and is there to assist and RELATE to fellow women who just need to be heard when it comes to their automobile ????
11/14/2025
Diana F. VERIFIED CUSTOMER
Sergio was very professional and did an excellent job taking care of me. All in all, a very satisfying experience. Thank you!
11/14/2025
Syusanna G. VERIFIED CUSTOMER
Bill is very professional. Communicates well. Always takes good care of my Lexus service needs. Thank you, your help is much appreciated.
11/14/2025
Min N. VERIFIED CUSTOMER
Thank you for your service!
11/14/2025
Armando C. VERIFIED CUSTOMER
Excellent service. Jose is always a pleasure. Very polite and professional.
11/14/2025
Raymond L. VERIFIED CUSTOMER
Friendly as always, thank you!
11/14/2025
Lynnelle M. VERIFIED CUSTOMER
Joel is great service manager! Thanks for getting me into today as my appt was for tomorrow but more patients added. Thank you Joel& Lexus Service Team for squeezing me in!
11/14/2025
Vinh T. VERIFIED CUSTOMER
Communication was lacking. I brought my newly purchased TX 500h in to have the additional accessories I purchased to be installed this past Wednesday 1 week ago. I was told the car should be done in 1 or 2 days. 2 days went by, I did not hear from my service adviser, Mark. I called on Friday and was told someone will call me back. No one did. Mark did call on Saturday and left a message that the car won’t be ready until next week, because of missing part. Again no body called on Monday or Tuesday this week. I had to call late yesterday afternoon. Finally someone left me message that the car is ready this morning, one week later.
It looks like you are way too busy to give clients like me the attention and courtesy I should have expected. I will bring my future business to another dealer.