Jennifer genuinely assisted me in every area of my service request and she went above and beyond to make me feel comfortable. Her demeanor helped me to trust that my car was in good hands and would be fixed in a timely manner. I definitely will return with any future service needs because of the experience Jennifer created for me. Thank you.
11/25/2025
Nancy H. VERIFIED CUSTOMER
Service is the best from the customer service reps to the mechanics fixing my problem. Everyone is happy & pleasant & it’s a pleasure to have these individuals meet you the first thing in the morning. There never a repeat to fix the problem; it’s taken care of on the first appointment.
We’ve owned multiple Lexus vehicles & they are very reliable; I’m a former multiple Mercedes owner so I know what I’m talking about re multiple visits to Mercedes service dealerships. Suggest you purchase a Lexus & you won’t buy any other vehicle! Guarantee.
11/25/2025
Rachel E. VERIFIED CUSTOMER
Completely professional.
Willing to answer any questions
11/25/2025
Luxury Living. VERIFIED CUSTOMER
Once again, Joel Gooding represented Lexus in the highest manner possible with professional, caring & timely service. My next car may very well be another Lexus as a result of the outstanding service I've consistently received. Happy Thanksgiving ????????
11/25/2025
Richard H. VERIFIED CUSTOMER
Kale (sp) was excellent
11/25/2025
Marcia S. VERIFIED CUSTOMER
Lexus makes it easy to bring your car in for service. Justin was very efficient
& friendly. He’s a keeper!
11/25/2025
Farah M. VERIFIED CUSTOMER
Sebastian was very respectful and well mannered during the service. I suggest him to any customers!!!!
11/25/2025
Larry P. VERIFIED CUSTOMER
Very confined the staff did great.
11/25/2025
Johnathan D. VERIFIED CUSTOMER
Everything was great except for when I first arrived at my appt time. No one came to greet me and no one was at the desks. There were guys walking around with tablets but none of them said anything to me. It was about 5-10 mins till Billy came to the desk and helped me. Corwin Toyota is much better in that department. They have someone greet you at the car right away.
11/25/2025
Ned G. VERIFIED CUSTOMER
Great job tk
11/25/2025
Saul C. VERIFIED CUSTOMER
Great service and attitude from Jennifer .
11/25/2025
Michael D. VERIFIED CUSTOMER
Service was great. No problems at all.
11/25/2025
Cleveland F. VERIFIED CUSTOMER
My car was serviced and completed at the proper time
11/25/2025
Rory W. VERIFIED CUSTOMER
Everyone was very helpful.
11/25/2025
Cassandra B. VERIFIED CUSTOMER
Xavier was awesome! Customer service is always top notch @ JM. That's what keeps us coming back.
11/25/2025
Doris H. VERIFIED CUSTOMER
John is very easy going always a pressure seeing him as my advisor with Lexus. Always professional .
11/25/2025
Marsha H. VERIFIED CUSTOMER
Ive been a Lexus owner for 7 years and have 2 Lexus’. When I decided to buy my second Lexus (NX305H) the main reason I the service I recieve from Carlos Nunez. He is a true profesional. I cant imagine any other dealer having as good a service department as JM Lexus.
11/25/2025
Keith T. VERIFIED CUSTOMER
Yes I am satisfied with Jerry Temorres at Crown Lexus. He did good job and verry friendly.