Lexus Monogram Service

Scott Monge's service was exceptional! Katerina Brown acted like now that you had my money she couldn’t get me out fast enough. NO CUSTOMER SERVICE! Told me I should have negotiated the dent and paint chip repairs prior to signing the paperwork, as did the manager, Garrett. When I looked at the car the first time it was in the repair bay. I saw the car with SJ Singh. We test drove it together. He and the technician pointed out that it had numerous paint chips and a small door ding that they would fix. They were not done detailing the car and assured me that when I picked it up it would look like new. I picked up the car a week later and it still had the door ding and paint chips. I told Katerina I wanted that completed. She said it wasnt written in the contract and I should have negotiated it. I PAID FULL PRICE! I thought I could trust Lexus to follow up on their word. I was hurt and disappointed that these small promised repairs were not done. My friends urged me to return and ask again. I spoke to Garrett a week later and told him the scenario. He too kept asking WHO TOLD ME THEY WOULD TAKE CARE OF THE REPAIRS???? I thought this odd. I bought my last Lexus from this dealer 15 years ago and still have it. I’d like to think their word is good. I’m almost 76 years old. I don’t buy cars frequently. But this experience disheartened me. I told Garret that SJ and the technician promised the work would be don. He scolded and said they should have never promised that. I asked if he would treat his mom or grandma this way in buying a car. He finally relented and told me Gail would call. She didn’t. I called her after a few days. She said a Service Manager would call me, Scott Monge was the first NICE person I dealt with. He told me the rear bumper needed a repaint to get rid of the chips. He checked and said there was enough profit in the sale and was given the okay on these minor repairs. It took another 4 days to complete what was originally promised. Now the car is beautiful. Thanks to Scott going to bat for me!

I was very impressed and pleased!

I appreciate My Service writer Issac. He make me feel comfortable making decisions.

Devan did a great job coordinating our service. Appreciated the loaner car.

They are really kind ! I really appreciate everybody there

Everyone is so nice and extremely pleasant to deal with. Wonderful experience!

Excellent service with my adviser the person that helped me

Thank you!

Everything went well. Jerry

Thank you Lexus!

Evan was great and provided excellent service.

Always exceptional! Thank you, Great Service, excellent marketing!

Hilary is the best!

She is awesome. Great service.

U guys did good!!

Corsi’s was courteous and listened to my concerns.

Good job

Scott was very professional and got the job done.

Will answer positive to any survey

Daven is excellent.