Sean is a terrific representative of Lexus as a whole. He's helped me several times keep my LC in great working order, and it's always a joy coming in!
1/7/2026
Michael P. VERIFIED CUSTOMER
I want to always want Faustino Ruiz to help me with my car. He is very nice and helpful at all
TIME AND VERY PROFESSIONAL.
1/7/2026
Leslie S. VERIFIED CUSTOMER
I found Adrian to be as responsive as he could, considering how busy the service department was. This is not meant to reflect negatively toward him. However, we should have been given a loaner car, considering our appointment was at 10;30 and we did not leave until at least 2:30. We have been Lexus owners and JM Lexus customers for over 20 years and this has never happened to us before. I am not even sure if the recall issue was addressed in all of that time. I don’t know if too many appointments were scheduled, or if there were unscheduled service visits, but I would have re-scheduled if I had known it would take so long.
1/7/2026
Mrey43 R. VERIFIED CUSTOMER
Jesse was awesome…very friendly and efficient…he took care of everything and answered all my questions.
1/7/2026
Chris H. VERIFIED CUSTOMER
Jorge was good, attentive, and listened to my issues or requests with the vehicle.
1/7/2026
Evgenii R. VERIFIED CUSTOMER
Bill is big professional, always polite and helpful!!!
1/7/2026
Kuma D. VERIFIED CUSTOMER
Mr. Bailey is always professional, kind and good humored.
1/7/2026
Donna S. VERIFIED CUSTOMER
Jeff is great
1/7/2026
Lawrence V. VERIFIED CUSTOMER
Alex was professional and quick
1/7/2026
Barbara M. VERIFIED CUSTOMER
Very friendly and professional.
1/7/2026
Mark G. VERIFIED CUSTOMER
I received great service from the Lexus team members.
1/7/2026
Chris B. VERIFIED CUSTOMER
I look forward to receiving and completing the survey upon arrival.
1/7/2026
Rodney S. VERIFIED CUSTOMER
Alex and Ernesto are awesome!
1/7/2026
Diane H. VERIFIED CUSTOMER
Good
1/7/2026
Kristina R. VERIFIED CUSTOMER
Flawless service, could not be happier
1/7/2026
David E. VERIFIED CUSTOMER
Every thing was very ????
1/7/2026
Trevor N. VERIFIED CUSTOMER
Your service Department's always friendly and my recall service was done very fast.
1/7/2026
Julie K. VERIFIED CUSTOMER
Fast service. Thanks!
1/7/2026
John S. VERIFIED CUSTOMER
This is my 3rd Lexus I wouldn’t keep purchasing them if it was great service. Everyone is nice and professional.
1/7/2026
David M. VERIFIED CUSTOMER
The wheel alignment was done efficiently with no complaints.
When my advisor said my wipers needed to be replaced, I authorized to get it done. When I paid for the invoice, I was shocked that almost $80 was for labor to replace 3 wipers. If I knew the dealership was going to charge me that much, I would have done the job myself. And it wouldn’t have taken that amount of time to replace them.
Some dealership would offer that as a complimentary service when doing some type of service on the vehicle.
Plus, my advisor didn’t offer any discount.
I’m from LA. I was offering some business to you and you took advantage of me.
Unhappy customer,
Dave Mark