Tony was great and very professional and courteous in all aspects of his work. Answered all of our concerns about the importance of the car.
1/10/2026
Suneetha V. VERIFIED CUSTOMER
Good and timely service. Polite staff!
1/10/2026
Kim K. VERIFIED CUSTOMER
Simply stated, Justin Baker sets the industry’s standards of what customer service is meant to be. I have never left L O L V’s service department anything other than completely satisfied with the whole endeavor working with Justin.
1/10/2026
Grizelda B. VERIFIED CUSTOMER
Came in for an oil service. with appointment 9:45 in the morning
It took 4hours for the oil service
After I picked up my vehicle notice vehicle driver side seatbelt was stuck. I couldn’t release to myself to unbuckle. so now my car is not gonna get service maybe until Monday riding on a loaner now.
1/10/2026
Patrick E. VERIFIED CUSTOMER
Our service advisor, Gil Lee, truly represents Lexus as a fantastic brand ambassador, and stands out as a most personable service expert. I can’t think of a more qualified and knowledgeable person to handle any Lexus automobile service tasks. Lexus of Valencia is very fortunate to have Gil on their staff. Would rate as an 11, on a scale of 10!
1/10/2026
Andrew L. VERIFIED CUSTOMER
Christian was so helpful! Very communicative and really took care of me and my family. He went above and beyond with his service and truly felt satisfied as a customer. I will only be scheduling with Chris moving forward!
1/10/2026
Flor A. VERIFIED CUSTOMER
Sean is very pleasant and knowlegable which gave me reassurance that I left my car in the best hands. I am very happy with the job. Thank you.
1/10/2026
Huan Z. VERIFIED CUSTOMER
Christian provided excellent customer service. He was honest, communicative, and took responsibility to ensure everything was handled correctly. I truly appreciate his professionalism and would be happy to work with him again.
1/10/2026
Eli J. VERIFIED CUSTOMER
Elijah Dominguez provided outstanding service. He made sure my vehicle was completed per the timeline he specified. Elijah was very professional, kind, knowledgeable, technically astute, and helpful. He made sure that I was comfortable during my wait. Elijah has a great skill set that suits him well for a future management position.
1/10/2026
Samarys G. VERIFIED CUSTOMER
VAHAGN is the best!!!
1/10/2026
Ruben H. VERIFIED CUSTOMER
A friendly approach and good work.
1/10/2026
Michael F. VERIFIED CUSTOMER
Thank you
1/10/2026
Robert B. VERIFIED CUSTOMER
My complaint is with the exterior interior portion of the service. Specifically the window cleaning. The detailer left a haze and swirl marks on all the windows that is really visible in bright light. Also the clear plastic of the dashboard and gps units has a milky haze on them.
This is not satisfactory.
1/10/2026
Elizabeth M. VERIFIED CUSTOMER
Wonderful experience. Thank you
1/10/2026
Alberto H. VERIFIED CUSTOMER
Great service from Jerry.
1/10/2026
Edgardo M. VERIFIED CUSTOMER
Christian was an excellent person who helped me get in and out with my service. You guys are lucky to have him. I appreciate his honesty and outstanding customer service.
1/10/2026
Jim P. VERIFIED CUSTOMER
Great service and Kay was exceptional.
1/10/2026
Danna K. VERIFIED CUSTOMER
Thank you for the great service.
1/10/2026
John J. VERIFIED CUSTOMER
I appreciate Jesse, he is always very pleasant and helpful.
1/10/2026
Ronnie G. VERIFIED CUSTOMER
My service advisor…Mark Gray is always excited to meet me no matter what time I come in. Fast and informative just the way I like it and gets the job done. I’m always happy working with him!!!