Thank you. Alec was very professional and explained everything thoroughly. I appreciate everything that Alec and Lexus did for me today.
1/10/2026
Audrey P. VERIFIED CUSTOMER
I confirmed twice when scheduling that my appointment would take under 2 hours. When I arrived, Justin also assured me the service would take 2 hours or less. 3 1/2 hours later, I still had not received my car! To be inconsiderate of a customer’s time is a major faux pas and totally unacceptable.
1/10/2026
James S. VERIFIED CUSTOMER
While I wish the repairs were free, I always have had a good experience with the repair group and have confidence that the work done is top notch !
1/10/2026
Jennifer R. VERIFIED CUSTOMER
He is professional and caring. A true gentleman. Gave up his lunch to help me out. He's a terrific Lexus employee.
1/10/2026
Wendy W. VERIFIED CUSTOMER
Everything was great. Kristina is the best!
1/10/2026
Cindy W. VERIFIED CUSTOMER
My vehicle was not in for service today so I am not sure why I received a notification this morning. I text the number back and never received anything reply.
1/10/2026
Penny H. VERIFIED CUSTOMER
Always a great experience ♥️ thank you for providing professional and high quality customer service.
1/10/2026
Fernando Z. VERIFIED CUSTOMER
Jessie was extremely helpful, thorough and professional.
Can't ask for better service! Thank you, Jessie!
1/10/2026
Richard M. VERIFIED CUSTOMER
The purchase process 100% amazing and service after was above and beyond...however my wife picked up the car today...grease on the carpet and seat in the rear, grease on the Headliner and window tint has big scratches. I picked this car out because of the 100% flawless inside and out like new vehicle that it is. Not really happy about this and not sure if the grease will even come out to new looking again. Please let me know how we will make this right
1/10/2026
Phyllis S. VERIFIED CUSTOMER
Door doesn’t close all the time
1/10/2026
Ann R. VERIFIED CUSTOMER
Always helpful, patient, and kind
1/10/2026
Jeremy I. VERIFIED CUSTOMER
Sam went above and beyond for me today. From the minute I got there to when I left he gave me the best service. Even gave me a lesson on something with the car that I didn't even know. Please let Sam know I really appreciate his service he gave me today!
1/10/2026
Mark M. VERIFIED CUSTOMER
Nick was great! And a great service department. Thank you
1/10/2026
Ruby B. VERIFIED CUSTOMER
I arrived on time for my 2:30 appt. And I was taken care of THE MOMENT I pulled into the service area. And then...as soon as I went inside..& sat down... Leo approached me..and said he was ready to get my paperwork taken care of. And sure enough.. the work on my car was started immediately...and was completed in a timely manner (less than two hours).
1/10/2026
Josephine R. VERIFIED CUSTOMER
Leo was great and my experience was perfect.
1/10/2026
Ritch T. VERIFIED CUSTOMER
Exactly what Louis said it would be. Timely and efficient
1/10/2026
Cassandra H. VERIFIED CUSTOMER
When I arrived at the dealership, I was upset about my car. The moment I met Sam and spoke to him about my situation. He eased my concerns
1/10/2026
David S. VERIFIED CUSTOMER
Autumn was awesome and very courteous and helpful. I think the service at Metro Lexus is outstanding! It is truly a reason to buy a Lexus! Thank you Autumn
1/10/2026
Loretta D. VERIFIED CUSTOMER
Thank you, Ryan for your helpful service
1/10/2026
Jeff F. VERIFIED CUSTOMER
She was the best customer service rep I have ever experienced