Tony is consistently incredible! Always accommodating, follows through on requests, communicates timely, and provides realistic expectations. I trust him completely! Thank you as always for the very best service!
1/10/2026
William P. VERIFIED CUSTOMER
While the recall took a bit longer than predicted, the valet dropped me at a nearby restaurant for breakfast.
However, a technician's fatfingering of a setting button defeated the mirror folding lock function, requiring me to return to the shop.
1/10/2026
Virginia B. VERIFIED CUSTOMER
No comments so far so good and thanks.
1/10/2026
John P. VERIFIED CUSTOMER
Service took a total of over 5 hours vs the estimate of 2 1/2 hours. If it wasn’t for Wendy keeping me informed on a consistent basis I would have left and never come back. She is the best and will always request her for all future service appointments.
1/10/2026
Oscar L. VERIFIED CUSTOMER
Service was great. Was a pleasure having Guilligan,Yee, he was very friendly and mindful of my time. Was great to talk with him made me feel very welcomed. Will definitely recommend him as my service representative.
1/10/2026
Michael D. VERIFIED CUSTOMER
Very professional and timely with updates. Great experience.
1/10/2026
Ahmad A. VERIFIED CUSTOMER
Jake is a super nice customer representative and is very helpful in providing accurate information to the customer.
1/10/2026
Jacqueline C. VERIFIED CUSTOMER
I’ll keep an eye out for the survey. Thank you! Gerardo did an excellent job!
1/10/2026
Jenny C. VERIFIED CUSTOMER
Wrong person, my car was not in the sho
1/10/2026
Cynthia C. VERIFIED CUSTOMER
He was very accommodating and a pleasure to work with!
1/10/2026
Martha B. VERIFIED CUSTOMER
As always John Nahar is an exceptional professional
1/10/2026
Jeneba Y. VERIFIED CUSTOMER
Cordis is always helpful and customer friendly. I have peace of mind when I take my car for servicing because I know I’m in good hands
1/10/2026
Norman R. VERIFIED CUSTOMER
I made a service appointment specifically to get a bad 12 volts battery replaced which was confirmed by Lexus road side assistance . I went there 9:15 AM and waited 2 hrs and was told 12 volt battery needs replacement but battery still needs to be ordered . I had to go home and went back around 4pm to pick up the car. I looked at the new battery installed when i got home and the plastic protective cover for the negative terminal is missing.
1/10/2026
Marc G. VERIFIED CUSTOMER
Joe is the best!. He makes sure that all service to be provided is both necessary and properly performed in order to keep my vehicle running well and safe. He noted that I needed two tires, and make sure that they were installed promptly, so that I had minimal wait time.He is courteous and efficient, and an asset to Lexus
1/10/2026
Barbara R. VERIFIED CUSTOMER
John was very efficient, courtious, and knowledgeable.
Very helpful.
1/10/2026
Rose M. VERIFIED CUSTOMER
I didn’t receive a call or text when my car was ready, it was my first time bringing my car for service, since I just bought the car on December 27. I thought services would be open until 9 pm, decided to call after 6 pm. No one was there. I had to work next day. I missed work, I am a nurse and I work 12 hours shift. My car was supposed to be ready on the same day. Next day I called 4 times. Only talked to the receptionist.
1/10/2026
Michael M. VERIFIED CUSTOMER
Thank you
1/10/2026
Eugene W. VERIFIED CUSTOMER
Everything was satisfactory and I appreciate the loaner