Jerry is awesome!!! Professional and gives updates without needing to ask
1/11/2026
Sandra K. VERIFIED CUSTOMER
Travis was excellent. Took the time to explain next things that might need to be done if needed.
1/11/2026
Tommy K. VERIFIED CUSTOMER
Robert was very courteous and professional about my mother’s situation.
1/11/2026
Jon V. VERIFIED CUSTOMER
I am very fortunate to have a Lexus, and fortunate too to have my car with Keyes Lexus. Everything is done with smile and everything is done right.
1/11/2026
Teresa R. VERIFIED CUSTOMER
Awesome gob Mr santos thank you!
1/11/2026
Andrew T. VERIFIED CUSTOMER
Sebastian was great! Really helpful and friendly
1/11/2026
Patricia W. VERIFIED CUSTOMER
The only thing I think should have happened is that the alert that I was notified with about the recall should have been removed or reset. I don’t think that was Ernesto’s responsibility.
1/11/2026
Sherman R. VERIFIED CUSTOMER
Always great service. Bill is the best!
1/11/2026
Chris K. VERIFIED CUSTOMER
Mark did a great job!
1/11/2026
Robert C. VERIFIED CUSTOMER
Robert Melendez provided an outstanding service experience. He was extremely professional, knowledgeable, and courteous from start to finish. He kept me informed throughout the process, answered all of my questions clearly, and made the entire visit smooth and stress-free. It’s clear he takes pride in his work and truly cares about the customer experience. I would absolutely recommend working with Robert and Crown Lexus to anyone looking for top-tier service. Job very well done.
1/11/2026
Wenyu X. VERIFIED CUSTOMER
George did a great job, very nice and professional.
1/11/2026
Irma R. VERIFIED CUSTOMER
Mark was exceptionally personable and kept me in the loop regarding my service and future recommendations.
1/11/2026
Neill N. VERIFIED CUSTOMER
George was efficient and courteous. He also helped me understand my maintenance schedule for both of my Lexus vehicles.
1/11/2026
Brigette S. VERIFIED CUSTOMER
Gerardo is the best! He knows my car as well as I do! I was early today but he got the service moving along. He always lets me use the waiting area as a quiet undisturbed work space! Always enjoy seeing him for these appointments!
1/11/2026
Pamela H. VERIFIED CUSTOMER
She is excellent!
1/11/2026
Michael C. VERIFIED CUSTOMER
Excellent worker
1/11/2026
Lisa G. VERIFIED CUSTOMER
Nicholas representtd the great service Lexus is known for!
1/11/2026
Mark M. VERIFIED CUSTOMER
Great service and thanks for the loaner. Next time can it please be a gun k of junk so I don’t want a new one. Best service in the region.
1/11/2026
Kristina D. VERIFIED CUSTOMER
Excellent service! I was in a rush and he made sure it was completed on time.
1/11/2026
Kylie M. VERIFIED CUSTOMER
I always experience amazing at Lexus of Cleveland! Great service and sales team!