I’ll be sure to complete the survey. I was extremely happy with the service!
1/13/2026
Ahmad J. VERIFIED CUSTOMER
Elija was professional and courteous, and he did a good job. However, the person who called me before to take the appointment misrepresented the situation by not having the parts ready for the job and I had to make another trip in order for the service to be performed on a different day
1/13/2026
Alejandra B. VERIFIED CUSTOMER
Great service. One of the best advisors there, definitely will be going back to him
1/13/2026
Vira W. VERIFIED CUSTOMER
I am very satisfied. Thank you
1/13/2026
Paulette E. VERIFIED CUSTOMER
Robert was extremely friendly and professional!! You guys got me in and out quickly which I appreciate!!
Thank you Robert!!!
1/13/2026
James P. VERIFIED CUSTOMER
Thank you!
1/13/2026
Virginia M. VERIFIED CUSTOMER
Great service always from Helen!
1/13/2026
Nancy P. VERIFIED CUSTOMER
Mark provided great customer service and got me
Out quickly.
1/13/2026
Colleen D. VERIFIED CUSTOMER
Thank you so much
1/13/2026
Fidel L. VERIFIED CUSTOMER
Excellent work by both Chris & Sergio
1/13/2026
Lap L. VERIFIED CUSTOMER
Vincent is always courteous and efficient. Thank you.
1/13/2026
Earl S. VERIFIED CUSTOMER
Excellent service from Anthony
1/13/2026
Joana E. VERIFIED CUSTOMER
As a matter of fact I was trying to get in contact with Danny Nieves regarding scratches on my car. I was very specific about the way my car was handled when I visited the service department on November 26 on recalled service. My left side bumper was scratched and a touch-up paint has been applied. I didn't see until a few weeks ago. I made Daniel aware of it and he said why didn't I noticed earlier and Karen Reiner didn't believe that I took so long to notice it. Almost implying that I was making it up. It happened again, they scratched the rear left side of my car. After review the video entry, the scratch was not there. Karen told me that she's going to take care of as a courtesy. That was the worst customer service I've ever had since doing business with JM Lexus. Karen even told that they serviced over 200 cars a week, they never had any complaints. I find that hard to believe. Although, it's quite far but I would rather go to Lexus North Miami for my future services. I will be contacting cooperate office, if this matter is not handled correctly. Very disappointed!
1/13/2026
Rebecca P. VERIFIED CUSTOMER
Very friendly, professional and we love the waiting lounge and driving a clean car home!
1/13/2026
Wendy J. VERIFIED CUSTOMER
Will do the survey
1/13/2026
Sarah B. VERIFIED CUSTOMER
I was told a report would be sent from the oil change/inspection. If you have that, please send it. Thanks
1/13/2026
Auto Nation. VERIFIED CUSTOMER
Great service not just from Eirik but the entire staff. I’ll make sure you guy’s always service my vehicle.
1/13/2026
Clifford W. VERIFIED CUSTOMER
Good job. Fast, efficient service.
1/13/2026
Leslie T. VERIFIED CUSTOMER
Thank You!!
1/13/2026
Doris F. VERIFIED CUSTOMER
Leo was so understanding and helpful. Best service experience I’ve had with lexus!