We were completely satisfied whith Lexus service. And specifically thanks to Mrs Jeniffer Carraskoshe was very nice and extremely polite and helpful.
Best regards Zola.
1/13/2026
Mohan T. VERIFIED CUSTOMER
Thank you Mr Hang for taking care of. My family and myself, we are greatfull and blessed by you exceptional service. Kind regards. Mohan
1/13/2026
David &. VERIFIED CUSTOMER
Thank you——-we drive over hours each way to receive your conscientious service. My lil 350h is very content this evening : ) Thanks
1/13/2026
Catherine W. VERIFIED CUSTOMER
George was excellent to deal with today. Ontario Lexus couldn’t be better with providing excellent customer service. This is my first Lexus purchase and I hope to be an ongoing customer. I love my 350 IS!! Thank you.
1/13/2026
Dolores H. VERIFIED CUSTOMER
I am a very satisfied customer, your Advisor Mr Colon is very professional
Very knowledgeable and make you feel very welcome
I will give Him a 10 rating in everything.
.
Thank you.
1/13/2026
Deann Z. VERIFIED CUSTOMER
Jessie Sarnowski was respectful, friendly, open and provided me with an honest assessment of my vehicle.
1/13/2026
Kristyna P. VERIFIED CUSTOMER
I do think the service is expensive
1/13/2026
Nabil N. VERIFIED CUSTOMER
I am keeping this one
1/13/2026
Ellen S. VERIFIED CUSTOMER
The experience today was very nice. Leo was excellent, and my car got the service that it needed.
1/13/2026
Cherie G. VERIFIED CUSTOMER
My pleasure,love the service team!
1/13/2026
Albert F. VERIFIED CUSTOMER
Your services are excellent! Thanks!
1/13/2026
Susan R. VERIFIED CUSTOMER
Perfect.
1/13/2026
Jennifer V. VERIFIED CUSTOMER
Great and fast service. Jerry was excellent.
1/13/2026
Anh Tuyet. VERIFIED CUSTOMER
Hello
Upon receiving my car back, I noticed that the rearview mirrors were unfolded and the automatic headlights had been switched to the off position. Later that evening, while driving through Cajon Pass, I realized the headlights were off, which made the road very dark and caused a moment of concern. Additionally, I noticed the interior was not vacuumed, even though the car was washed. I appreciate the service provided and would kindly ask that, in the future, all vehicle settings and features be returned to their original positions, the same way the car was handed over.
Thank you for reading my concerns.
1/13/2026
Eliana W. VERIFIED CUSTOMER
I am always very satisfied with the service I get because everyone is very professional and efficient ! I requested a loaner at the last minute and there was not a problem in getting one! That was great!
1/13/2026
Cline R. VERIFIED CUSTOMER
When I called and made the appointment, I was told by the person that scheduled the appointment a young lady that for the 15,000 mile check up it would be $126. When I got to Lexus the other service advisor told me it would be $226. I asked the service advisor which one was it and he said it was $226. I asked him how come I was told $100 less I wrote it down so I didn’t hear it wrong. He had no answer. I’ve been buying Lexus since 2005 which is 20 years. This is the first time this has happened.
1/13/2026
Mari N. VERIFIED CUSTOMER
Danny is the best! Good communication. Always feel well taken care of.
1/13/2026
Jeanette L. VERIFIED CUSTOMER
Yes, I was satisfied with service with Erik. He was nice and very professional.
1/13/2026
Peter R. VERIFIED CUSTOMER
My interaction with Lexus of El Cajon has always
been excellent.This is my third Lexus from this
Dealership and I will always return for service.
1/13/2026
Jeffrey J. VERIFIED CUSTOMER
Tire Pressure indicator is active on Dash random front and rear pressure 39 front 38 rear above the 35psi as indicated on door