My appt. Was at 9:45… at 10:30 I went to the desk and asked when I might be called… apparently my service order was misplaced
1/14/2026
Laura P. VERIFIED CUSTOMER
Service Advisor of the Year Award goes to John Nahar!!!
1/14/2026
Todd W. VERIFIED CUSTOMER
Joseph is a great person. He provides exceptional service
1/14/2026
Hanh N. VERIFIED CUSTOMER
Great service
1/14/2026
Spencer I. VERIFIED CUSTOMER
Sean was amazing! Truly went above and beyond. His service on my Carmax Lexus led me to return it and by through you all
1/13/2026
Ericka R. VERIFIED CUSTOMER
I am absolutely satisfied with a job well done. Keep up the great work
1/13/2026
Ann E. VERIFIED CUSTOMER
Everything was ????
1/13/2026
Sharon N. VERIFIED CUSTOMER
Daniel is the best hands down!!! he goes above and beyond and beyond and is a valuable employee to your business, great job!! Great service!! Thank you!!
1/13/2026
Kathy A. VERIFIED CUSTOMER
Very nice gentleman. Explained everything completely
1/13/2026
Albert G. VERIFIED CUSTOMER
Danny was really great. He set me up with a similar loaner, and worked with my time constraints, so I appreciated that a lot.
1/13/2026
Justin G. VERIFIED CUSTOMER
Great service and welcoming. Will continue to visit thie lexus for my maintenance needs
1/13/2026
Fran M. VERIFIED CUSTOMER
In the end Wendy handled the service appropriately. I trust Lexus Service.
1/13/2026
Mike M. VERIFIED CUSTOMER
Jennifer is a delight to work with.
1/13/2026
Elizabeth C. VERIFIED CUSTOMER
I had to wait for my Lexus and it was done quickly and I still had time to go and put gas in car. Then made it on time to go for my walk with wifey.
Thank U
1/13/2026
Joel D. VERIFIED CUSTOMER
Billy is always friendly and professional. I enjoy my interactions with him and I always make sure I am assigned to him as my rep when my cars are in for service.
1/13/2026
Robert D. VERIFIED CUSTOMER
Previously sent when tapped submit
1/13/2026
Herb S. VERIFIED CUSTOMER
Efficient, clean and on time
1/13/2026
Nancy G. VERIFIED CUSTOMER
Happy to take your survey.
John is great and deserves kudos.
1/13/2026
Herbert B. VERIFIED CUSTOMER
Keep up the good work and you guys are # 1 in my book when I need work on my Lexus !!!!
1/13/2026
Susan H. VERIFIED CUSTOMER
Sam was so professional. He kept me apprised at all times. My car was ready in a timely manner. Sam advised me about the time lines for further maintenance. Great experience at JM LEXUS