The service professional, Matt was wonderful! I have nothing but good things to say about him. He was attentive, and informative. He answered all of my questions. I felt fortunate to have him assist me. However, I was not happy with my experience getting a loaner vehicle. I was told that I was “next in line” to receive help getting my loaner after I got my service estimate. 4 people were attended to before me,…. I was seated, and saw all of them arrive AFTER I did,…. I did not receive attention until I finally went up to the desk to ask why I wasn’t being helped. There were three clerks at the desk. I waited almost 30 minutes before I got a loaner vehicle. I was not happy about this experience. That service desk needs a better queuing system. You do not slap paperwork on the desk/keyboard of the clerk. That is not orderly and is not organized.
10/16/2022
Cynthia E. VERIFIED CUSTOMER
Matt always takes very good care of us and our three Lexus.
10/16/2022
Anley H. VERIFIED CUSTOMER
David is great. Very friendly, super communicative and helpful.
10/16/2022
Arlene A. VERIFIED CUSTOMER
Great customer service.
10/16/2022
Matthew L. VERIFIED CUSTOMER
Vanessa was intelligible and throughout. I appreciate her time!
10/16/2022
Darwin M. VERIFIED CUSTOMER
Courtesy car has a very bad dirty smell.
It took 20 minutes to get my car after completing transaction at cashier.
10/16/2022
Judith W. VERIFIED CUSTOMER
Once again David has gone beyond expectations! David always takes time to review all items to be serviced on our awesome UX 250h. David always covers any future items that we may have questions about, I asked for a quote for a set of new tires and he reviewed the quote and let’s us know when we expect to have to replace our tires using our average mileage. David is so kind to listen to any questions or concerns we may have. He is truly professional and is a great representative of Lexus of Escondido.
10/16/2022
Tammy C. VERIFIED CUSTOMER
Robby was fantastic ! Took the extra time with me !
10/16/2022
John M. VERIFIED CUSTOMER
Everything was great.
10/15/2022
Nestor B. VERIFIED CUSTOMER
My car was returned to me promptly as promised. Cassie was very professional and honest service advisor. I am very satisfied with her service!
10/15/2022
Rogelio J. VERIFIED CUSTOMER
Super great service- thanks
10/15/2022
Steven K. VERIFIED CUSTOMER
Very professional and was able to fit my car in last minute.
10/15/2022
Virender M. VERIFIED CUSTOMER
Great experience. Matt is very professional, curious and most of all
And willing to above and beyond.
Really appreciate his support.
Virender M
10/15/2022
Nancy W. VERIFIED CUSTOMER
Davon is by far the best service advisor I have worked with anywhere.
10/15/2022
Thien P. VERIFIED CUSTOMER
Good service and good experience
10/15/2022
James V. VERIFIED CUSTOMER
Completed in the communicated time frame and waiting area was clean, comfortable and filled with luxury items to sip and browse through...
10/15/2022
Reza K. VERIFIED CUSTOMER
Lexus hospitality turned to zero. It is very disappointing.
10/15/2022
Melissa F. VERIFIED CUSTOMER
Daven is the best. I can always schedule service appointments quickly. They are efficient and professional. Love South County Lexus!