Thank you for a job well done. But I do have to add one thought I had. We have become so technologically advanced that almost literally a consumer doesn’t have to physically interact with the supplier! I kind of miss the human interaction, so I called and asked questions to better understand things.
10/13/2022
Tony W. VERIFIED CUSTOMER
I was very pleased with the service on my Lexus at Metro Lexus
10/13/2022
Jeffery O. VERIFIED CUSTOMER
Scott is a great person. He respects your time, is very knowledgeable and you feel your in good hands with him.
10/13/2022
Dan M. VERIFIED CUSTOMER
The leaves behind my grill were not removed
10/13/2022
ROBERT W. VERIFIED CUSTOMER
RGD managed the handling of my vehicle on Oct. 12, and it was a pleasant experience. I was given a loaner vehicle, the work was completed earlier than expected, and the charges not as high as my past experiences with you. RGD quickly broke down everything for me as to what needed doing now, and what could wait if necessary. We then discussed an approximate timeline for those future service needs. I felt very satisfied with my visit today.
10/13/2022
Marjorie R. VERIFIED CUSTOMER
Outstanding as usual.
10/13/2022
John W. VERIFIED CUSTOMER
I feel David went beyond my expectations and kept me current and updated. I think he is an asset to your company.
10/13/2022
Jack A. VERIFIED CUSTOMER
Matt Ivko was my service advisor.
Attentive to my needs & a very tight time demand as I’m leaving on a road trip tomorrow with this car.
Excellent service support!
10/13/2022
Norman B. VERIFIED CUSTOMER
Matthew always take good care of me and my car. Thank you.
10/13/2022
Pamela H. VERIFIED CUSTOMER
My advisor, Hassan, was great. He kept in touch, kept me informed of what was being done all along the way. He was kind and so polite. I couldn’t have asked for a better experience.
10/13/2022
P B. VERIFIED CUSTOMER
Fast and courteous service, nice facility and …. good coffee.
My car was also washed as complementary service.
By the way, ever heard how exceptional Lexus vehicles are ?
10/13/2022
Joell O. VERIFIED CUSTOMER
Always very quick and efficient dropping off my car and picking up. everyone very friendly always have the loaner car ready to go and they clean the car very well wouldn’t go anywhere else love Lexus dealership in Mission Viejo! All the workers are very nice and friendly and helpful!
10/13/2022
DANA S. VERIFIED CUSTOMER
Tyler was awesome! I have already received an appraisal on my car and will be calling someone soon to discuss. Thank you!
10/13/2022
Irma C. VERIFIED CUSTOMER
Tyler was one of the best service advisor I have ever had for a long time. I’m very impressed with his professionalism and quality of service. I would be requesting for him next time I take my car for service!
10/13/2022
Morley G. VERIFIED CUSTOMER
Car looks and performs great!! Service very professional as always!!
10/13/2022
Conchita L. VERIFIED CUSTOMER
Shaynah Anderson always do the extra mile. She explained to me in detail what I need to be done on my car. She is very pleasant to talk to and respectful.
10/13/2022
El Dorado. VERIFIED CUSTOMER
Great service
10/13/2022
Judith P. VERIFIED CUSTOMER
Lori Smith and Tyler Payne were both very courteous and helpful in expediting my service in a a proper and efficient manner.
Also, Attila Vecsernyes was very helpful in assisting me with technical usage of features my car offers.
Thanks to all of them. I hope this survey gets to them!
Judy Panagos