Lexus Monogram Service

Cordis had assisted me with service on my Lexus for 3+ years … always courteous and friendly and most helpful answering my questions . Thanks for continued excellent customer service!

Yes very informative

Hassan did his usual excellent job! Much appreciated!

I was told and sent a text, while in the office waiting on my car, a numberof problems that needed to be fix on my car including the battery I came to buy and replace, which I did. However, when the car was return to me there were three light that were on on the dash board so I went back and ask why were these lights on, as I had never seen them before, and was told I had to pay $200.00 more so the car can be place on the diagnostic machine to find out what it is. So I refuse and asked to speak with the manager, who I asked how come they were able to diagnose all the other problem that is well over $6,000.00, but the machine didn't say anything about the lights that were on my dash board, which included my ingine light? So he claimed since the car came in towed they could'nt have seen the lights, even though I explained that it was the first time I saw the lights. Anyway he said he would waved the $200.00 fee and have them put it back on the machine after two and three quater hours I was told that they the machine indicated that in was in a certain area and when they looked in that area, still with uncertainty, they realized that it is either one of two sensors so I would have to pay over $1,200.00 to get it fix. So I left feeling very upset and disappointed in Luxus. When I finally got home, I discovered thst none of the windows, apart from the one on the driver's side could open. So I call back and the office and asked for the advisor I was dealing with, Alfred Nungaray, told him the problem I was having with the windows and he suggested I bring the car back so he could what's wrong.I am so frustrated and extremely unhappy, to the point of thinking about going on all my social media, startinh with Twitter to let people know of my bad experience at Crown Lexus in Antario, yesterday.

I would like to say every time I come to Crown Lexus every one is so nice,and my car is always service within the time they tell me,that I really appreciate,Tony Hang thanks for helping me and making my experience enjoyable.

I always have an excellent experience with Matt

Hassan Sarim my service advisor at South County Lexus at Mission Viejo California. Went the extra mile to help me. I had to go back twice for the brakes and both times he spent extra time to make sure that they were done properly. I trust his judgment. He would be someone I will always use to keep my car in good condition. he has been my service provider more than once, and every time he was a kind, caring individual that made you feel comfortable dealing with him. I certainly recommend him to all your customers as one of the finest service advisor, and as a manager, he would be very beneficial for your company. I am a retired business owner myself. Jim C

Very good service thank

Eran explained what the procedure would be for my 20,000 check up and made sure he answered any questions I had. Very efficient staff..

Hassan is the reason why we are loyal. He is excellent at what he does. Thank you Hassan!

Hassan was prompt, courteous and thorough. Thank you!

No problem!

Pleasant experience.

Excellent

I’d been going to tony for my lexus services since 2011. I had couple of lexus car and very satisfied with it. Tony take care of his clients and very honest and reliable person. Hard to find a service advisor like him.

Everything was fine.

Great customer service

Faustino went above and beyond to help me get my car repaired! He always professional and kind and keeps me posted on my car!

Hassan is a True Professional and Gentleman. His ability to communicate is excellent. He also exhibits great listening skills and attention to detail.

10/10 as always Tino!