Lexus Monogram Service

Very professional and courtesy

Very good service

Wanted to speak to a salesperson but apparently none were available.

We are very impressed with your staff particularly Mr Bunch.

Very courteous and professional ????

Excellent service by all Lexus employees as always!

Another great experience! Thank You Tim & the service technicians

Great service manager, Evan.

Quick check in Friendly service….. it’s the simple things

Vanessa was very nice but I wish she would’ve asked my preferred means of communication. I got 3 texts and a phone call when my car was ready. Not necessary.

Very kind and helpful

I have always had my car serviced by you and was not aware of any major problems when I had the car serviced in April. Jeffrey advised me that the oil had not been changed for 14 months. I had also previously complained about the lane change indicator but the program was never checked. I also complained about low brake pressure. Thanks to Jeffrey for scheduling the diagnostic checks and for making the necessary changes before my warranty ran out. Just wonder why something as serious as losing complete brake power had not been identified before. I looked at the Metro site and noticed that there was a previous recall in 2018. Perhaps the two issues were not related ? Just to let you know, when this happened, I had no ability to stop the car. I was told there was nothing I could do to override this. Is that true ? Jeffrey was not the person who told me that as he was busy with another customer. It concerns me that this could happen again, and what other program issues could possibly happen. Overall, I was very pleased with the attention to detail that Jeffrey displayed. I also tried several times to reach the service desk to determine the status of my car prior to completion and was transferred only to find out that all circuits were busy or lost the connection after waiting several minutes to be connected. Your phone system needs a major overhaul. I am not computer savvy, but you must be able to handle customers such as myself to bypass your new communication system.

EXCELLENT JOB THANK YOU :)

As always, great service from all involved. First class!

We truly appreciate the excellent customer service provided by Michael Figueroa love the communication that he provided throughout the process of our vehicle getting service. Thank you Crown Lexus for hiring high class employees. We are loyal customers.

Ben was excellent in all respects. My wife and I look forward to working with him again.

Easy to make the appointment, easy drop off & pick up. My loaner car was the same model so I was used to driving it.

I was very satisfied with my experience today. Everyone was so helpful.

Yes Mr.Ruiz was very helpful and kept me informed on my vehicle..

Representative was great but the car sealant and cleaning was horrible. I've been here for 5 years and I've always had windows cleaned floors cleaned tires shined, Etc. When I picked up the car, the front grill wasn't even cleaned and I think they sealed over it? Not happy. This was not done and I will never come back here again. Just horrible. Everything has gone down.