The service advisor was very nice and professional. I find dealer service very time consuming and therefore I primarily use a local mechanic to service my vehicle. I also find dealers do suggest a good deal of unnecessary maintenance and generally charge too much.
1/15/2026
Tonya H. VERIFIED CUSTOMER
Service consultant Kate as always had an excellent Lexus service experience at Lexus of Las Vegas and give them my ???? percent service recommendation
1/15/2026
Linda F. VERIFIED CUSTOMER
As always, John Nehar has again been on point from beginning to end of service. He is prompt,on point, and provides excellent with clarity and honesty. Without a doubt, he is as asset to the JM family.
1/15/2026
Ronald T. VERIFIED CUSTOMER
Representative Montoya was efficient, friendly and a credit to your organization.
This is my first Lexus, and I have to say I have been incredibly pleased with the quality of the car, but the quality of service I have received.
1/15/2026
Gene L. VERIFIED CUSTOMER
A pleasant arrival & ending.
1/15/2026
Robin E. VERIFIED CUSTOMER
Thank you for the VIP treatment and professionalism.
1/15/2026
Elizabeth E. VERIFIED CUSTOMER
Jose provided great customer service, was friendly, and took the time to put me in his schedule (along with Glenn) when there were no appointments available. The mechanic was able to figure out what was wrong with my vehicle. Thank you!
1/15/2026
Luis B. VERIFIED CUSTOMER
Excellent job done by Faustino. I was very pleased to be served by him. Way to go!
1/15/2026
Thomas B. VERIFIED CUSTOMER
Excellent service.
1/15/2026
Angela O. VERIFIED CUSTOMER
Tony was very courteous and he greeted us Happy New Year!
He made our experience at Crown Lexus a good vibe.
Thank you so much!
1/15/2026
Alden P. VERIFIED CUSTOMER
Excellent customer service!
1/15/2026
Heather H. VERIFIED CUSTOMER
Vy was great and accommodating to my needs. She did a fantastic job with communication and recs.
1/15/2026
Uchenna L. VERIFIED CUSTOMER
My car was not washed the past two times I visited. I was told that it was due to some damage on the bumper but it didn’t feel like the normal level of service and there weren’t any beverages available outside of soda and water.
1/15/2026
Salve G. VERIFIED CUSTOMER
Excellent service provided from start to finish
1/15/2026
Jojo A. VERIFIED CUSTOMER
Completed services as promised
1/15/2026
Jeremy G. VERIFIED CUSTOMER
Joel Gooding was friendly and explained this appointment and next steps. Amanda Panuccio was helpful in coordinating and just amazing representation of the Lexus brand. Sparkling water and cookies were a great extra touch.
Only thing that could have been better was rushed service from an overwhelmed porter initially when I came in- seemed frazzled and confused.
Overall a great first service experience at Lexus thanks to Joel and Amanda!
1/15/2026
Ranae W. VERIFIED CUSTOMER
Staff always professional love the fact that you come out and pick my up for maintenance.
1/15/2026
Carrie V. VERIFIED CUSTOMER
Thank you Tony and crew for taking care of all my needs. You always exceed my expectations.
1/15/2026
Jennifer G. VERIFIED CUSTOMER
I can’t thank Kay my service advisor enough. She speaks to me transparency and kindness. Thank you so much! Jennifer