Travis helped me with my app issues. He was very patient and kind. Very satisfied with my service visit today. Thank you.
1/15/2026
Carole K. VERIFIED CUSTOMER
My service manager today was Justin Ross. He is a very knowledgeable person and answered all of my concerns. That being said, I found his personality to be extremely pleasant. He took the time to engage in a conversation with me, which I truly enjoyed. I believe he is an employee who sets the bar high!
My car service went well. I was complete in a timely manner.
I have been driving Lexus for at least 25 years and would not drive any other vehicle.
1/15/2026
Richard D. VERIFIED CUSTOMER
The service person was great and the actual service I assume was done correctly. You asked if I was completely satisfied. I said no because the service which was oil change took 2 hrs. I was not expecting to wait that long. I also live in in Twinsburg so round trip plus 2 hrs ended up at least 3 hrs out of my day.
1/15/2026
Mark E. VERIFIED CUSTOMER
Chauncey was great
Jonathan Wulkan sold me a new car
Thank you both
1/15/2026
Nihal D. VERIFIED CUSTOMER
Let me know how much it’s worth if I were to trade it in
1/14/2026
Mona C. VERIFIED CUSTOMER
Excellent service!
1/14/2026
Diane C. VERIFIED CUSTOMER
Randy was very professional and polite.
1/14/2026
Ramon M. VERIFIED CUSTOMER
The office staff were all courteous and friendly. Thanks
1/14/2026
Jemma R. VERIFIED CUSTOMER
This is Gemma ( with letter G) very satisfied with the service that Mr Randy Castellanos excellent service . He was kind , professional and helpful, with details explaining everything that the car need . I do appreciate a lot of
Thank you . Good day
1/14/2026
Raymond F. VERIFIED CUSTOMER
Jorge was very friendly and knowledgeable and very helpful. We will go back again. Thank you Jorge
1/14/2026
Nicole J. VERIFIED CUSTOMER
As always the Lexus team provided world class service! Javier my service advisor was very informative l, asked questions and delivered my car promptly. Thank you as always!
1/14/2026
Richard K. VERIFIED CUSTOMER
So it shall be done.
1/14/2026
Elizabeth L. VERIFIED CUSTOMER
Thank you Omar you were so helpful!!!
1/14/2026
Alphonso O. VERIFIED CUSTOMER
Always very complete with her service and communication
1/14/2026
Oscar C. VERIFIED CUSTOMER
Estoy satisfecho me atendieron muy bien gracias
1/14/2026
Gloria Z. VERIFIED CUSTOMER
Staff is friendly and the recall was completed flawlessly!
1/14/2026
Maria C. VERIFIED CUSTOMER
Tony was very nice and helped me with the service I needed. 5 stars all the way!
1/14/2026
Clyde W. VERIFIED CUSTOMER
Great
1/14/2026
Tammie Lavit. VERIFIED CUSTOMER
Happy with the service did not have to wait too long
1/14/2026
Jose D. VERIFIED CUSTOMER
Jeff is always very reliable with giving me advice and information about my cars.