Service os awas amazing when I have it completed at LLV. Kristina is awesome as well.
1/16/2026
Meenakshi S. VERIFIED CUSTOMER
Jerry was nice and to the point. I liked it was quick in and out.
1/16/2026
Jose J. VERIFIED CUSTOMER
Very professional people and good service
1/16/2026
Charles F. VERIFIED CUSTOMER
Great experience
Good explanations
1/16/2026
Doris H. VERIFIED CUSTOMER
Lexus is a great car my 3rd .
1/16/2026
Magaly T. VERIFIED CUSTOMER
Thank you.
1/16/2026
Katherin F. VERIFIED CUSTOMER
Ali does a tremendous job of communicating with us every step of the process. She greeted us with professionalism and genuine courtesy, like seeing and old friend. She reviewed the service performed and asked if I had any questions prior to asking me to pay for the service. She is proactive in her customer service approach and demonstrates a high level of genuine connection with me as a person and not just as a ticket.
My only issue is your pricing of a battery was twice what I was able to find elsewhere ( at another dealership, installed by a master tech).
The new lane porter, was courteous and conversational adding to the experience.
Overall a positive experience. Pricing of battery and possible future items are a caution for us and we have already shared our story of how we price shopped the battery with far more people than we shared our experience story. This may prove to be problematic, or not, in the future as we continue to share this story with our sphere.
1/16/2026
Alycce H. VERIFIED CUSTOMER
Gil was very nice and helpful
1/16/2026
Annette K. VERIFIED CUSTOMER
Jose was very helpful and kind.
1/16/2026
Juslene F. VERIFIED CUSTOMER
I want to keep Mr Adrian Todd always for my service. He was listening, very patient with me and he had a 5 ⭐ ⭐ ⭐ ⭐ ⭐ customer service to what he is doing.
1/16/2026
Saul P. VERIFIED CUSTOMER
Joe was very accommodating and his Customer Service skills were exceptional!
1/16/2026
Howard M. VERIFIED CUSTOMER
Absolutely outstanding customer service!
1/16/2026
Haeran P. VERIFIED CUSTOMER
Jorge, happy with your work & thank you for keeping me posted. You are Amazing!
1/16/2026
Shadia M. VERIFIED CUSTOMER
Too expensive, plus charge me 3% extra
To pay for a credit card. How the service is?
This will eventually show when I am using the car,
In the long run. In addition, I waited from 1:30 pm until 4 pm & get charged extra
I will be looking for another place more reasonable
Thank you
1/16/2026
Mel G. VERIFIED CUSTOMER
Leo always acts in a professional manner
Looking out for the customers satisfaction
Always a pleasure to deal with.
1/16/2026
Jennifer T. VERIFIED CUSTOMER
Jeff Miller took care of our SUV like it was his very own. He is extremely professional and his attention to detail is impressive!
My confidence level is high when Jeff services my Lexus. He is constantly bringing his expertise to make my car experience an excellent one.
1/16/2026
Kylie Y. VERIFIED CUSTOMER
Mark was very nice, answered all my questions and kept me up to date during the process while I was waiting for the service to be done. I really appreciate his help! I had a great overall experience with this service visit.
1/16/2026
Irving S. VERIFIED CUSTOMER
As always with Bill, service done well and on time
1/16/2026
Donna L. VERIFIED CUSTOMER
Everyone there is very helpful.. I was allowed a loaner vehicle.. great service