Robert was very helpful and explained everything that was recommended for my vehicle. He was very friendly and professional
2/21/2023
Yasmin M. VERIFIED CUSTOMER
Jarrod was awesome. He was professional and top notch. I will definitely continue to have him be my advisor and would recommend him always.
2/21/2023
Karon E. VERIFIED CUSTOMER
I was met quickly and I waited for the car. Service was great and quick. And my service adviser came and got me when the car was done.
2/21/2023
Barbara C. VERIFIED CUSTOMER
Jeffrey is very knowledgeable and always explains maintenance is an easy to understand manner. He offers great advice and is very personable!! I enjoy working with Jeffrey.
2/21/2023
Barbara G. VERIFIED CUSTOMER
Jarrod Poulsen’s customer service was superior!!! He is a valuable asset to the Lexus team.
2/21/2023
Donald H. VERIFIED CUSTOMER
Jeff as always, was fantastic! Love the knowledge, expertise and dedication he offers to his customers. Jeff truly makes you feel like family, not just a number. I will continue to have all my Lexus vehicles serviced at Metro Lexus due to not only Jeff, but the entire staff at Metro Lexus as well.
2/21/2023
Hamid F. VERIFIED CUSTOMER
They said, my air filter is clogged up, yet when I checked it it was perfectly clean because I have changed my filter a few weeks before get an oil change at your dealership. They did not top of my cooling fluid nor did not top off windshield washer fluid. In the previous service January of 2022 they charged me for balancing my tires, but they did not do it and had to go another shop to get the balance. I will make a full report to Lexus’s headquarters and BBB.
2/20/2023
Timothy H. VERIFIED CUSTOMER
Excellent customer service and customer experience at Crown Lexus.
2/20/2023
Cuong V. VERIFIED CUSTOMER
Sensor part is not reinstall firmly flushed and new part need to be replaced.
2/20/2023
Justin W. VERIFIED CUSTOMER
Jarrod was super helpful and friendly through the entire process. He explained all of the repairs and recommendations very well and made it easy to have my Lexus serviced. 10/10 would recommend!
2/20/2023
Mary A. VERIFIED CUSTOMER
Tino is the best and honest rep
2/20/2023
Deborah P. VERIFIED CUSTOMER
Paul was great. Very professional, kind, and efficient.
2/20/2023
Sultan K. VERIFIED CUSTOMER
Excellent service
2/19/2023
Cathy P. VERIFIED CUSTOMER
Daven should be promoted.
2/19/2023
Benard S. VERIFIED CUSTOMER
I’m very satisfied with the service that Helen Kassel provided she went above and beyond my expectations I will give the highest rating possible many thanks again Helen
2/19/2023
Andre P. VERIFIED CUSTOMER
good job
2/19/2023
Thann T. VERIFIED CUSTOMER
Very good
2/19/2023
Rick S. VERIFIED CUSTOMER
Always top notch service from Matt.
2/19/2023
Eugene J. VERIFIED CUSTOMER
He was a great help
2/19/2023
Kimberly L. VERIFIED CUSTOMER
Tyler was super communicative and I really appreciate that!!