Hassan is the best! Super friendly, awesome comms, and takes care of me :)
- Ben Han
2/18/2023
Thomas N. VERIFIED CUSTOMER
Hassan is always there for us and gives us exceptional service. He’s always helpful and friendly. Keep up the good work Haasan.
2/18/2023
David P. VERIFIED CUSTOMER
Thank you!
2/18/2023
Ismail A. VERIFIED CUSTOMER
Professional and on time
2/18/2023
Denise P. VERIFIED CUSTOMER
Greg went above and beyond by giving me his personal phone charger so that it was assured to work in the vehicle! Thank you for the awesome customer service!
2/18/2023
Christina N. VERIFIED CUSTOMER
Thanks for making my first service visit easy and taking time to show me around.
2/18/2023
Judy B. VERIFIED CUSTOMER
Greg provided superior service.
2/18/2023
Brianna Lee. VERIFIED CUSTOMER
Ben is outstanding. He ordered my new windshield and returned by initial call very quickly when I first called on Monday. I am very happy with Lexus Escondido and how Ben and the Service Team here can promptly accommodate customers. I chose this Lexus location because of Ben.
2/17/2023
Lian L. VERIFIED CUSTOMER
Service is good and not taking too long to get completed work done
2/17/2023
Kathleen K. VERIFIED CUSTOMER
Have owned/leased Lexus since 1990. Love the cars and the convenient service. Also, the friendly support staff.
So, I have had numerous service visits over 32 years. This last visit, for my 2019 RC 300F - I opted for just the wash and not the detail i usually do, as the car hasn’t been driven much and not “dirty” enough to justify detailing… When I picked up car, it was not clean. - I was told it had been washed, but left outside overnight. So, they did the job. Technically.
But when I was presented with my vehicle - Looked like it hadn’t been washed at all! It always the small things that say the most about a business. After spending two days for in for servicing and paying close to $1900, a dirty car was what I noticed first. Left me feeling Lexus is no longer concerned about simple “appearances” and customer satisfaction!
Basically told to live with it! It they told me when I called to confirmed it was ready to be picked up - they needed additional time - I would have given them the time. I had a loaner after all!
2/17/2023
Kahn P. VERIFIED CUSTOMER
None
2/17/2023
Paul S. VERIFIED CUSTOMER
Tony Hank is a truly professional i hope employer appreciate the type of employee he is. He is one of the reasons I still do business at crown Lexus
2/17/2023
David B. VERIFIED CUSTOMER
Excellent service and Hassan is a great service representative. Everything was done I asked was performed to the Lexus standards
2/17/2023
Jackie A. VERIFIED CUSTOMER
Helen is great. Helps in understanding and managing the upkeep of my car.
2/17/2023
Nancy L. VERIFIED CUSTOMER
Hassan was a pleasure to deal with. He was attentive and answered all my question. Five stars to him!
2/17/2023
Richard U. VERIFIED CUSTOMER
Evan explained everything so I would understand what was going to be done. My car now runs like new. Thank You all for doing a good job. It is important I have a car I can count on everyday
Thank You again
2/17/2023
Clarence C. VERIFIED CUSTOMER
Chris always handle my vehicle service needs very professionally and with very high courtesy.
I will recommend my friends and family to contact Chris for their service appointments.
2/17/2023
Kipton W. VERIFIED CUSTOMER
i have been a customer of mission viejo for the last ,i don't know, 20 or 30 years. i've always been impressed with the service provided by lexus, and ronnie is no exception! maybe the best ever. his personal approach, combined with a definite 'i care' attitude is exceptional, and what keeps me coning back, requesting him.