Tony Hang was extremely helpful. He gave me comfort and confidence in the dealer’s ability to service my vehicle. I was amazed and impressed with the professionalism and courtesy I received at your dealership. Many thanks to your dealership and especially to Mr. Tony Hang. My family and I will continue using the dealership’s services.
4/8/2023
Antionette H. VERIFIED CUSTOMER
He was excellent he went above all to help me
4/8/2023
Martin R. VERIFIED CUSTOMER
Everything was done properly and in a timely fashion everyone was professional and courteous thank you
4/8/2023
Lorna D. VERIFIED CUSTOMER
Very professional and polite service.
4/8/2023
Steven R. VERIFIED CUSTOMER
Daven Anthony is always the best!!
4/8/2023
John N. VERIFIED CUSTOMER
Great job by Tim and the rest of the staff. Thank you!
4/8/2023
Noah F. VERIFIED CUSTOMER
Hasan was polite and helpful. Service was quick. Diagnosis fee ended up costing less than expected, which I was grateful for since my vehicle ended up needing to be salvaged (engine was seized).
4/8/2023
Greg K. VERIFIED CUSTOMER
Hi Adam.
Well, we were provided with a quote..full price parts & labor.
Offered a meetingnti view a newer model or spend 1.9k on 1 door panel, which Lexus dropped the ball to begin with. On a model worth 65k brand new. No accountability with our case, not even a little.
Complementary check up was not completed.
The team decided to have your new trainee, on the job for about a week to work with me. Nice young man.
We do appreciate the loaner while our vehicle sat untouched in the service building for over 48 hours.
I had to request for exit documentation to be updated to reflect truth.
I did receive prompt updates via text. Also recieved the complementary wash once I had asked on my way out..
Honestly, as a proud owner of both your GS & LS models, quite surprised & disappointed with our first visit to the Metro Lexus bookpark location.
I usually swear by the Lexus/Toyota brand for it's quality & dependability. As for the current service provided, unfortunately not in favor.
All best,
Mr. & Mrs. Kimbro
4/8/2023
Stuart S. VERIFIED CUSTOMER
Cordis is the best!
4/8/2023
Kimberly M. VERIFIED CUSTOMER
Everyone that I interacted with was personable, professional and helpful. I would recommend Metro to anyone looking for a Lexus. Much better than Classic.
4/8/2023
Gina H. VERIFIED CUSTOMER
All a pleasure working with Scott.
4/7/2023
Jeffrey L. VERIFIED CUSTOMER
Great service ????
4/7/2023
Marie T. VERIFIED CUSTOMER
Thank you for the service that you provided.
4/7/2023
Robert M. VERIFIED CUSTOMER
????????
4/7/2023
Soulasack P. VERIFIED CUSTOMER
Was very helpful with prices. Thanks!
4/7/2023
Kenneth N. VERIFIED CUSTOMER
Met with Sophia upon arrival. Extremely professional and attentive. I very much appreciated the Lexus style of service and she exemplified that high standards of quality.
4/7/2023
Johnnathan K. VERIFIED CUSTOMER
Great service as usual. Thanks to Tyler for being on-point.
4/7/2023
Ronald P. VERIFIED CUSTOMER
I have been dealing with Scott Monge in the Mission Viejo service department for many years. He provides excellent service.
4/7/2023
Dan P. VERIFIED CUSTOMER
Thank you ????
4/7/2023
Arthur H. VERIFIED CUSTOMER
Would be nice to have a choice of snacks for those of us with several hours wait. Otherwise, all was good.