The service department is always the highlight of my trips to Crown because Alfred prepares me by telling me what is going to be done and answers my questions.
1/3/2024
Carol J. VERIFIED CUSTOMER
Tyler addressed all my concerns and ensured I was satisfied with the outcome. Carol
1/3/2024
Rosemary T. VERIFIED CUSTOMER
Superior service continues. Positive expectations for the servicing of my vehicle have been carried out according to service agent’s recommendations and stated timeline.
1/3/2024
Daniel R. VERIFIED CUSTOMER
It took almost 3 hours to have a oil change
1/3/2024
Charles R. VERIFIED CUSTOMER
The service provided by LV Lexus was excellent. Joel Gooding was knowledgeable and suggested a service plan matching by driving pattern.
1/3/2024
Victoria F. VERIFIED CUSTOMER
Alfred was very personable as he explained what they would be servicing my car for. He went over the figures of what it would cost me. We chatted briefly about our Christmases and made me feel like I was apart of the Lexus family. Everyone that I have dealt with from the purchase of my car up to today has been friendly and informative. Thank-you for the wonderful experience Alfred.
1/3/2024
Martin H. VERIFIED CUSTOMER
Excellent customer service
1/3/2024
Ki P. VERIFIED CUSTOMER
Friendly and experienced service from Scott eased my situation.
1/3/2024
Tom F. VERIFIED CUSTOMER
Scott and all the staff are grade A+.
1/3/2024
Phyllis M. VERIFIED CUSTOMER
Excellent associate.
1/3/2024
Theresa H. VERIFIED CUSTOMER
Tyler is the BEST! He is prompt in returning calls and texts. He is professional and always so friendly. I highly recommend him to my friends that own a Lexus. Thank you Tyler for all you do.
1/3/2024
Florence B. VERIFIED CUSTOMER
My Salesman is Chris Daw and he is excellent Salesman.
1/3/2024
Joseph J. VERIFIED CUSTOMER
My experience was with a highly trained and skilled service technician/coordinator. “Tino” goes the extra mile for his clients.
1/3/2024
Sergio C. VERIFIED CUSTOMER
Helen is a very very easy to work with person, and gives you a feeling of she is someone you can trust.
1/3/2024
Diane L. VERIFIED CUSTOMER
Great experience as always.
1/3/2024
Jochen S. VERIFIED CUSTOMER
One of my problems today was the backup camera. I was told the problem had been rectified but, upon returning home and backing up into my garage, it immediately became obvious that the issue had not been fixed at all. The backup camera was showing the same weird angle I had mentioned when I dropped off my car. I am very unhappy with this. Either the technician did not solve the issue and/or the issue was not double-checked when the car was returned to me.
1/3/2024
Lynette W. VERIFIED CUSTOMER
Jeff explained everything that was going to be done to my car. He kept me updated on when my car would be finished. Great service
1/3/2024
Sonia V. VERIFIED CUSTOMER
Great always a smooth service and loaner provided when coming to Ontario Lexus.