Lexus Monogram Service

Mark was very supportive, informative and compassionate through my experience! Thank you!

I enjoyed working with Chris and Crown Lexus. They were completely professional and accommodating. I look forward to doing business with you in the future. Thanks again, Jim Tallo.

I am so please w the service today , I can trust my car service at this dealership ????

Vanessa took care of my needs, Satisfied customer. Theres a little problem, it was solve right away. Thanks Vanessa

Kristina was very knowledgeable and professional!

Mark has been the best rep and has excellent customer relations . Been going to Lexus Ontario for 6 years . Everything was very good thank you!

Thank you. Mark and all the staff I came in contact with today were wonderful.

The dealership was super busy when I arrived but Jeff took the time to give me exceptional service. He went above and beyond and I truly appreciated it!

Great job

I am one not to complain. Having owned my own buisness, I know that things don't always turn out the way you hope them to. That being said, there are four things I would like to comment on. 1) I did not appreciate the pressure put on me to sign up for the extended warranty. If someone calls me I will explain this in more detail. 2) The amount of time to do the paperwork was excessive. Once we decided to purchase the car, we waited several hours to sign the documents. 3) I was asked to sign the documents on my phone while I was at the dealership. As I proceeded to do this, the system kept kicking me back to the start. I wasn't sure what documents I had signed and if I missed any. I think that is why Leo sent me another set of documents to sign today. He said not all the documents were signed. So I had to read through all the documents again before I signed them. 4) My wife is allegric to chemical smells. We told that to Jay before we even came to the dealership. When we got in the car for a test drive, she could smell something like cologne. It wasn't too bad, so we decided to purchase the car. We have noticed since we got it home, that the smell has become stronger. Overall, We love the car, so we will try to find a way to eliminate the smell. I actually doubt that my comments will ultimately make any difference.

Thank you

Good job

Seneca was a pleasure to work with.

Anthony provided great service and took care of all the issues my car had. Would recommend him for any Lexus service needs that may come up in the future. Thanks

The service writer explained in detail of the issues I was having with the car. Basically, I thought there was something wrong with the suspension. For the reason being, I tried to do a U-turn in the middle of traffic, and the brakes kept locking on. Ali explain to me it was due to the tires in the front being worn out at the edge. Now it seems I have to buy new tires even though the thread in the middle is good, but the outer edge is gone that would be the only complaint I have about this car, I think it’s too soon to spend $1500 on new tires since this car is a year and five months old I believe I could be wrong

Excellent service considering I came in without an appointment

Very good

Alfred provided great service, really appreciated

Tyler was terrific. Matt has been my rep for years with exceptional service. Judging from my experience today Tyler will follow in suit. Professional, kind, patient and knowledgeable. Thank you for great costumer service to both. So important in the world we live in :)

Mark was kind, courteous, and polite. Excellent service advisor.