Helen Kassel is a great service advisor and I would always request her. She’s so helpful and mindful of how satisfy a customer should be once his/her car is repaired or inspected for any issues, always answers all my questions with no problems and any concerns I have with my vehicle. 1 of the best advisors there at Crown Lexus.
1/24/2024
Omar I. VERIFIED CUSTOMER
Jeff always takes care of my vehicle and helps me with any issues with my Lexus. Highly recommend dealing with Jeff. Very professional and knowledgeable.
1/24/2024
Not-Provided (. VERIFIED CUSTOMER
Received good quality service
1/24/2024
Keith P. VERIFIED CUSTOMER
Side Window was cracked after arrival for regular maintenance. I was notified of the crack, but told it would cost me to have it fixed. Thankfully, you take pictures of the car when it arrives, and found no crack at that time. The problem is with whoever did the damage and didn’t report it. Anthony is taking care of getting it fixed. Thank you for that!
1/24/2024
Dennis A. VERIFIED CUSTOMER
Great customer service team!
Thank you
1/24/2024
Charles H. VERIFIED CUSTOMER
Thank you for the loaner car. That is a huge help to me since I live an hour away. Always great service at Crown Lexus!
1/24/2024
Patrice W. VERIFIED CUSTOMER
I am completely satisfied with the work done on my vehicle. Thank you so much.
1/24/2024
Janet B. VERIFIED CUSTOMER
My service advisor did a fantastic job!
I will ask for her again on my next service!
1/24/2024
James J. VERIFIED CUSTOMER
Great associate, Tyler goes above and beyond expectations.
1/24/2024
Ying L. VERIFIED CUSTOMER
I am very satisfied with Alfred’s work, he did best service for me. I would like to give him 5 stars
I also appreciate his manager they are best. I think I would like to have maintenance with Crown Lexus.
1/24/2024
Sean A. VERIFIED CUSTOMER
Anthony is the best service writer I've worked with. He is diligent and takes care of his customers.
1/24/2024
Aryjara A. VERIFIED CUSTOMER
Tha k you Alyssa for your excellent service and dedicated time.
1/24/2024
Diane C. VERIFIED CUSTOMER
We have worked with Christian in the past and he always treats us well. I hope he can continue to be our service representative.
1/24/2024
Kirsten B. VERIFIED CUSTOMER
Alfred was great and he recommended the wonderful cafe at Toyota. The food was amazing.
1/24/2024
Jose A. VERIFIED CUSTOMER
Got the car fixed at projected tiime; Vince Camuto of service was very helpful and professional
1/24/2024
Kiana O. VERIFIED CUSTOMER
Outrageous labor costs with no explanation. Too many complications with digital service schedule/payment systems. No clear answers or confidence throughout information given. Informally speaking, it’s obvious that everyone doesn’t get along in the work environment. As a customer, the problem is, my service advisor couldn’t prove she was competent on multiple matters, yet couldn’t get the support of another team member on 1-22-24. On 1-23-24, I saw another team member positively assist but still showing a lack of confidence and competency about things (specifically, the payment system). Overall, I’m not dissatisfied with the customer service. It’s just that it wasn’t a pleasant experience and I left losing a ton of money for something so minor. I asked for my car to be washed and noticed it wasn’t done well. I spoke to a staff member who admitted to washing my car and pointed out several areas that weren’t cleaned. He mentioned it had to do with the machine used. Spending over 1,000 today for the services provided was just not worth it. However, I did enjoy catching up with Amanda on the sales side the day before. It made my day!
1/24/2024
Rosanne B. VERIFIED CUSTOMER
He was very informative and was responded quickly to my messages