Jeff went above and beyond to make sure my experience was excellent!. He is one of the best service people I have ever dealt with, and makes me so happy that I am back home with Lexus.
1/26/2024
John C. VERIFIED CUSTOMER
Jeff was amazing. I had an issue with my IPhone and he even helped with that. The service department always does an outstanding job.
One more reason to keep buying Lexus.
1/26/2024
Romana Ruth. VERIFIED CUSTOMER
Always a pleasure working with edward. Quick, no fuss. Thank you.
1/25/2024
Audrey J. VERIFIED CUSTOMER
Mark is great! I felt very much cared for. In and out just like you promised.
1/25/2024
Peter T. VERIFIED CUSTOMER
Tire pressure sensor light came on halfway home.
Possibly related to work just completed?
1/25/2024
Beth R. VERIFIED CUSTOMER
Ali is wonderful. Kind, knowledgeable, and attentive.
1/25/2024
Robert N. VERIFIED CUSTOMER
Great customer service from David
1/25/2024
Jack R. VERIFIED CUSTOMER
Scott,
Was extremely Professional, Personable, Knowledgeable.
It was indeed a pleasure having him take care of my service needs.
Jack
1/25/2024
Carol R. VERIFIED CUSTOMER
Bryan is great!
1/25/2024
Zenaida D. VERIFIED CUSTOMER
Excellent service!
1/25/2024
Armine A. VERIFIED CUSTOMER
I'm so glad you're trying to find out what customers think. And I am very sad to inform you that it was my worst experience, I must say that the service was shamefully bad and they did not give any solution to my question. Needless to say, they not only did not fix the defect in my car's tire, but also returned my car's tire to me in the same condition. And I had to drive that faulty car from the dealer to home, risking the lives of my two 6- and 7-year-old children. This is a disgrace and an irresponsible attitude towards people's life and safety. But when I bought the car, they told me that all services related to the car are free for one year. and now they say sorry, it was not related to the tire. I am angry and scared beyond words. Because due to such irresponsible attitude, I risked the lives of my children and drove that faulty car.
1/25/2024
Gwi M. VERIFIED CUSTOMER
Antony was so great with his communication. Everything went perfectly.
Thank you!
1/25/2024
Cindy D. VERIFIED CUSTOMER
I received a text that my vehicle was ready but also included a $9,000 service noted in RED. This needed a phone call prior to sending this text. I immediately called Lexus twice and could not get to Bryan for the explanation. He eventually called back an hour later and I requested he speake with my husband which he said he would contact him. My husband never was called. We then both went over to see Bryan and he basically said it was required to put this info and it's in RED bc people don't take them seriously when they are yellow. This amount of service needed a phone call, which I said to Bryan. I've been a loyal customer to Lexus and this was not a good experience experience. I left there wondering if I I should consider another vehicle.
1/25/2024
Marianne G. VERIFIED CUSTOMER
Very satisfied
1/25/2024
Fredi K. VERIFIED CUSTOMER
Highly recommend Jeff as the best Lexus service advisor thank you.
1/25/2024
Amjad A. VERIFIED CUSTOMER
Excellent service as usual. Team was helpful in all aspects. They clearly explained the issue and they were very professional in dealing with it.
1/25/2024
Mary T. VERIFIED CUSTOMER
The vehicle was $390.67. More than I thought I would spend for an oil change!
1/25/2024
Frances S. VERIFIED CUSTOMER
Paul was very through and went over the details of the service report with me.