Paul exhibited the perfect blend of care and expertise to put me completely at ease when I called because I was experiencing an usual driving sensation. Of course it stopped once I reached MetroLexus! Nevertheless, Paul combined the trip with a regular maintenance service and throughout was warm and hospitable. Outstanding!
1/23/2024
Glen D. VERIFIED CUSTOMER
Jeffrey was great and very honest. Thank you
1/23/2024
Allie K. VERIFIED CUSTOMER
My 2nd key is without the key shanks( I think that’s the name of the part). No one had informed me of that. I got home and had to call the dealership and was told that the sale dept was supposedly gave me the key shank part upon point of sale, which that did not happen. Spoke with Ana on Friday, she submitted the request to the parts manager to order the key shank, and was supposed to give me a call back either Friday or Monday. Today is Monday and it’s 4:28 pm right now, I haven’t heard from anyone in regards to my missing key shank for my 2nd key. This 2nd key process is horrible for customers that have to jump over the hoops to wait for it and still have missing part to the key. Pls have someone from the dealership to give me a call on the missing part of my key.
1/23/2024
Saeed K. VERIFIED CUSTOMER
Great job. Thanks.
1/22/2024
Natalie C. VERIFIED CUSTOMER
Dennis provided excellent service.
1/22/2024
Veronica E. VERIFIED CUSTOMER
Brian is a very nice man. He is easy to talk to.
1/22/2024
Janet T. VERIFIED CUSTOMER
The service was good as I expected. My associate was professional and attentative.
1/22/2024
Alexander C. VERIFIED CUSTOMER
He is always very helpful. I am always satisfied.
1/22/2024
Eric B. VERIFIED CUSTOMER
He was very helpful with the whole process and answered all of my questions and my car is fixed and it drives perfect now
Thank you
1/22/2024
Editha T. VERIFIED CUSTOMER
Job well done by everybody.
1/22/2024
Candy R. VERIFIED CUSTOMER
I loved that I was provided with videos showing the services done on my car.
1/22/2024
Samar H. VERIFIED CUSTOMER
Tyler was incredibly helpful. Thank you
1/22/2024
Loring H. VERIFIED CUSTOMER
Everything went smoothly. Christian was knowledgeable and helpful.
1/21/2024
Maria E. VERIFIED CUSTOMER
Mr Lee epitomize gold standard customer service. I am hopeful the management team at Lexus appreciate his knowledge and professionalism as much as we do as customers.
William and Maria E
1/21/2024
Grigor D. VERIFIED CUSTOMER
Friendly and respectful
1/21/2024
Humberto P. VERIFIED CUSTOMER
Excellent service
1/21/2024
Arthur F. VERIFIED CUSTOMER
Senecca is very kind and informed me of my vehicle’s service status every step of the way. She was very helpful.
1/21/2024
Kevin E. VERIFIED CUSTOMER
Bryan Stover is the best, he always provides exceptional service!
1/21/2024
Glenda N. VERIFIED CUSTOMER
The customer service and care taken on my behalf was exceptional. The skill and professionalism of your service department is again exceptional. My car was returned to me spotless, mechanically sound and ran so much better than when i brought it in I felt like I was driving off with a new car!
Thank you so much for everything that was done on my behalf.
Sincerely,
Glenda N
1/21/2024
Omar R. VERIFIED CUSTOMER
Anthony Perkins was never to welcoming & dissmisive!