Bill was very polite and professional. He truly made me feel comfortable to have my vehicle serviced at keys. I would definitely be a return customer,
1/21/2024
Janet C. VERIFIED CUSTOMER
Jeff went above and beyond
1/21/2024
Isaac G. VERIFIED CUSTOMER
Yes
1/21/2024
Adam T. VERIFIED CUSTOMER
Danecia was great. The car was ready when promised.
1/21/2024
Paul B. VERIFIED CUSTOMER
Brian is super professional and knowledgeable. Great customer service and I always want to work with him. Thanks for your great support Brian!
1/21/2024
Cesar P. VERIFIED CUSTOMER
Bill has always provided excellent service, which is why I choose Keyes over other closer dealerships.
1/21/2024
Lisa N. VERIFIED CUSTOMER
David was very nice and informative
I would suggest more chairs in your waiting area and some music the carpet was also dirty and frayed
1/21/2024
Nicole F. VERIFIED CUSTOMER
I always appreciate the service I receive from Keys Lexus (Van Nuys). My car has been serviced at this location for 12 years. Although, my servicer, Ali Alrubaie is new to me, he has always been informative, professional, and accommodating. Keys Lexus should be grateful to have him working for this company. I work for a major corporation, as well. From my experience, it is always beneficial and important to acknowledge and reward team members, who continue to provide excellent service to customers. I hope this company rewards their team for this in some manner. Keep up the exceptional service and I will continue to bring my car and refer this location to others.
1/21/2024
Cynthia B. VERIFIED CUSTOMER
I was very happy with the care I received from Tyler.
1/21/2024
Audra M. VERIFIED CUSTOMER
Edward was amazing very professional.
1/21/2024
Neema S. VERIFIED CUSTOMER
Don’t ever let Brian Stover near my account again. Next time I see him, it won’t be cordial if he raises his voice again.
1/21/2024
Richard V. VERIFIED CUSTOMER
Senecca was great very helpful and informative.
1/21/2024
Chi C. VERIFIED CUSTOMER
After service , the engine light turn on and techie not able to fixed
1/21/2024
Amelia V. VERIFIED CUSTOMER
Thank you for attending to my vehicle with quality service. I am very pleased how fast the completion of my service was especially when the estimated completion was not for another day. I appreciate the rapid solutions and I was able to pick up my car a day sooner than expected. Plus, I picked up a clean vehicle.
1/21/2024
Chris W. VERIFIED CUSTOMER
Anthony is great communicates well and very friendly and I trust him
1/21/2024
Shobhana N. VERIFIED CUSTOMER
I recieved my car dirty with out washing. There was bird droppings on the rear . I wish Lexus did a better job at servicing.
1/21/2024
Min X. VERIFIED CUSTOMER
Thank you very much, Christian Santos is very nice , very professional, excellent services.
1/21/2024
Dulce P. VERIFIED CUSTOMER
Alyssa was great very informative and helpful.
1/21/2024
Jose H. VERIFIED CUSTOMER
Love Dennis! Thanks Lexus team
1/21/2024
Ceci C. VERIFIED CUSTOMER
Alyssa White is an outstanding person who deserves the most highest praise and recognition. She went above and beyond for my service of my car and getting me an Uber to and from the dealer. I appreciate her dedication.