Lexus Monogram Service

I will fill out the survey and appreciate Sofia S. assistance with my car situation, and her professionalism.

Very professional

Anthony was rude unhappy and unkind. I have never been treated so poorly.

Alyssa very professional

Anthony Lee is a great service advisor.

Super friendly and accommodating. A testament to customer service!

There were a variety of issues, including but not limited to an extremely excessive quote for unnecessary work, an absurd price tag for the minimal service preformed, and the fact that my vehicle was returned to me when it was not ready. I am very disappointed and see no reason why I should not take the vehicle to an independent import shop moving forward.

David Ventura was extremely polite, and kept me updated regarding my vehicle service status.

Excellent service. Thank you, Danecia

Bryan is the best. Always a pleasure.

Brian is really good. While I was signing papers with him, I witnessed another customer expressing her satisfaction with service. I as well later had a great experience.

David is always a pleasure to work with! He always provides a friendly and professional service. Thank you David!

Ali is very easy and fun to work with.

Amazing service

Anthony is excellent in every way. He is professional, knowledgeable, accommodating, and friendly. Keyes Lexus is well represented through Anthony and luck to have him as an ambassador of its produces and services.

Robert Melville has been my service advisor for many years and he is great at what he does. He is very friendly, knowledgeable and professional. Thank you, Robert.

None

Tony has provided great service whenever I need service on my Lexus. I don’t need to worry about anything when reaching out to him.

Christian Santos is Amazing. He went above and beyond and walked me through the entire process. 5 stars all the way.

I walked in the service check- in area and was treated like a thief. An employee with no name tag asked me belligerently if I had an appointment several times even though I already said yes. Another employee with no name tag approached me and asked me again if I had an appointment and wanting a proof. So I scrolled through my emails but before I could find it he said let me check it and asked for my last name. He entered it on a computer screen and told me I’m checked in. Hence, proof of appointment was not necessary but I was treated suspiciously and with disdain. Amy Beyer approached me with friendly demeanor. I told her what I just negatively experienced. She said thank you for telling me. Eventually, my vehicle is ready for pick up. Amy Beyer handed me my key and service paperwork. Completely trusting everything was completely performed even though water was visible on the whole exterior of the vehicle. I proceeded to drive home but the supposedly water on my front windshield and windows were not drying up. I stopped and checked. It’s clear chemical sprayed on the whole car. Checking the exterior, it was not even washed and rinsed at all. The water on the exterior when I left the service department was just for deception that it was car washed. When I got home, I washed my car right away since the concentrate chemical sprayed on the vehicle would damage the paint and rubber parts . The concentrate chemical sprayed on my front windshield endangered my safety on the road diminishing my vision. Also, all tire valve stem caps were very loose. Amy Beyer did not perform final check up of my vehicle when she released it to me. This service experience was very negative contrary to values of Lexus . My trust on this dealership is very diminished especially it endangered my safety on the road that can lead to simple accident or fatalities.