Lexus Monogram Service

Adam was very helpful and professional!

Darryl made my experience at the service center a wonderful experience. He was very kind and helpful.

Larry and Ren (from parts) were a big help in getting my Lexus IS250 2010 serviced. They were very patient as I asked them many,many questions about my vehicle, service options and parts. I should also mention that my service tech, Austin, did a great job with his short videos and walkthrough of my car with recommended repairs. I love the videos.

Job welldoneby Larry.

Tomas is always very nice, friendly, helpful and willing to answer all questions. He makes my experience all the better when coming in for service! Thank you Tomas

Extremely satisfied!

Bill Horvat wonderful service advisor. He took care of my Lexus's service needs very well. He is kind, caring about his customer and professional. He made our service experience more enjoyable and less stressful.

Previous service of my Lexus vehicle always seemed to run smoothly. This time it seemed awkward. 1. The service agent I requested was changed to someone else 2. Upon bringing my RX in for service I was told that new agent would be with me shortly. 3. I waited a little longer than usual when Kristina introduce herself. She informed me the agent assigned for my service was not in and she would help me. 4. Usually I receive a call around noon to say my car is ready. This time it was approaching 3:00PM, so I called. 5. Twice my call went unanswered and rolled over to the operator. The operator stated it was their lunch hour. 3:00PM? I responded since no one in service was answering calls I would get a ride to your dealership and wait if need be. 6. While on my way Kristina sent a text stating the car was ready. When I arrived Kristina said she had received an email. I can only presume it came from the operator. 7. Upon paying for my service Kristina said my car would be out shortly. 8. I sat outside and read my book while waiting. In the meantime a lady customer came out and her service agent said her car would be out shortly. 9. The lady’s car was brought out while continued to read, and read, and read. I stood up prepared to find out what was going on. I waited a little longer however, and soon my vehicle arrived, long after the other customer had departed Despite my being clearly unhappy, Kristina maintained her professionalism. So, this critique is in no way disparaging Kristina. It is my attempt to communicate how my experience differed dramatically from prior servicing experiences. I don’t know if it was a staffing or management disconnect. Hopefully my feedback will provide sufficient information to improve the experience others receive. David K

Perfect service!??

The service was great!

I’m very pleased with the service.

Excellent service ! Keep up the good work !

Scott always takes good care of me & our vehicle. He says in good communication & always lets me know when our vehicle is ready. Also I had a doctor appt & he made arrangements for a loaner vehicle

Thank you Calvin for help!

Very pleased with the service from the moment I drove and the moment I picked my car up

Lexus has always taken excellent care of me.

I felt very comfortable with my service manager. I would like to work with this service manager for any other service in the future.

I truly appreciate Brian's attention to what my car needs and his kindness. He goes above and beyond.

Mr Vargas was great. Good sense of humor, professional and displayed humility. I enjoyed working with him.

Bill is more than helpful and accommodating. Service cost/ charge is just beyond my comfort level!!