Everyone in the service department do a great job!
2/27/2024
Peter R. VERIFIED CUSTOMER
Darryl is always a pleasure to work with. He delivers a hospitable and satisfactory experience.
2/27/2024
Not Provided. VERIFIED CUSTOMER
Thank you so much Cordis for keeping me updated on my Lexus GX 460 I really appreciate your dedicated support !!! You and your team are amazing.Thank you Metro Lexus for excellent service!
2/27/2024
Jaclyn B. VERIFIED CUSTOMER
Friendly staff. Speedy and efficient service appointment
2/27/2024
Rajeshkumar P. VERIFIED CUSTOMER
Tomas is always great. He is very thorough and friendly. Very responsive and understands what he’s talking about
2/27/2024
Paul C. VERIFIED CUSTOMER
Mostly are great!
The only leftover is the issue of using Apple CarPlay with iPhone 15 at this car. 2021 RX350.
2/27/2024
Paul L. VERIFIED CUSTOMER
Excellent service, friendly staff. Ready at the time promised.
2/27/2024
Randi H. VERIFIED CUSTOMER
Darryl is so AWESOME! He went above and beyond to accommodate my crazy schedule for drop off/pickup of my vehicle and pickup of a rental. He is very patient with my toddler and very helpful with doing the back and forth car swap. I’d highly recommend Darryl to other clients. Give this man a bonus or a raise. He deserves it! Have a great day!
2/26/2024
Perry G. VERIFIED CUSTOMER
This is my first time I have bought a Lexus. I have been very impressed with the people I have met and the way I have been treated by everyone and with your service department.
2/26/2024
James W. VERIFIED CUSTOMER
Larry was professional, knowledgeable and friendly.
2/26/2024
Concepcion M. VERIFIED CUSTOMER
I was quoted 1.5 hours and waited approximately 2 hours and 10 minutes ish.
I did not appreciate the demeanor of the service tech when I inquired respectfully as to the eta at the 2 hour mark.
He said, “soon” to which I asked may I get an eta on the “soon”.
He replied that he was working during his lunch, which I appreciate but then proceeded to say that I don’t need to get upset.
I was not upset & I did NOT appreciate that at all. Whether he worked through lunch is something he should handle with his supervisor & not with me.
2/26/2024
Rita K. VERIFIED CUSTOMER
Always great customer service
2/26/2024
Kristen B. VERIFIED CUSTOMER
Ali was a bit rude and condescending. Because of this, I lost trust in his recommendations. At 4:15 pm (LA traffic) he asked how fast I could get there because the repairs were done and he wouldn’t authorize the loaner car for another day, which was covered under by Lexus Roadside Assistance plan. He threatened to charge me $70 per day if I didn’t get there before closing.
This is very different from the great service at other Lexus locations
2/26/2024
Hanieh N. VERIFIED CUSTOMER
He did his job well
2/26/2024
Rosa L. VERIFIED CUSTOMER
Danecia was professional and courteous. Great experience each time when Danecia is handling my car service at Lexus.
2/26/2024
Jeanette G. VERIFIED CUSTOMER
Tony was provided me with the best customer service. Answered all my questions.
2/26/2024
Lane F. VERIFIED CUSTOMER
Scott was awesome. I am completely satisfied with my experience.
2/26/2024
Rosie E. VERIFIED CUSTOMER
George Gonzalez was polite, knowledgeable, professional, and I was completely satisfied with the service done to my vehicle.
2/26/2024
Gloria F. VERIFIED CUSTOMER
Anthony worked very hard to find me another Michelin tire. I appreciate it very much.