I’m fully satisfied and very grateful to Miss Jaramillo for her assistance.
1/23/2025
Heidi S. VERIFIED CUSTOMER
Joe was both professional and kind and took extra steps to make sure everything was perfect with my car.
1/23/2025
Jen C. VERIFIED CUSTOMER
Jesse was professional, acourteous, and honest. He understood my needs and questions well. Thank you
1/23/2025
Derrick J. VERIFIED CUSTOMER
From the moment I came in the team made me feel welcome and made sure to answer all my questions on a complex issue with my new car.
I didn't have an appointment and I had done any business here before and it didn't matter. Was a great experience
1/23/2025
David B. VERIFIED CUSTOMER
Mr. Billy is awesome guy!!!
1/23/2025
La J. VERIFIED CUSTOMER
Customer service was the best. Javier and the person receiving my vehicle and drop me off was very polite and kind. He made my day very nice and it was an easy process. Everything was explained to me as this was my first time coming to this dealership, I will be back for the next service. Thank you for the snacks, the ride, and the service. I appreciate it.
1/23/2025
Bhichai T. VERIFIED CUSTOMER
Good
1/23/2025
Michelle B. VERIFIED CUSTOMER
I have been coming to Lexus of Las Vegas service for at least 15 years. I have had all kinds of service advisors. Trained, not-so-trained, great customer service, horrible customer service. I might mention we have bought 3 vehicles from you over the years. So there has been an incentive for the service department to offer exemplary customer service over the years but it hasn’t always been there. Not sure what has happened but the service has been EXCELLENT the last two times I have brought the SUV in for service, then today for a parts issue. Kay Andrade is going up and beyond for the customer. When she found out it was going to take a few minutes to bring my car around after service, she retrieved it for me. She also has nailed the time to finish the vehicle accurately. The car is fixed and washed AND DRIED….not dripping wet. The team also works well together-I got there early today and Kaye was at lunch. The check in person got another service person right away to start the service so I could go to lunch. This never happened before. Like I said, not sure what has happened but I was truly treated like a great customer! Thank you, I may buy another car from you….see how this works?
1/23/2025
Tigist M. VERIFIED CUSTOMER
Good job I am very happy with you guys. Thank you
1/23/2025
David U. VERIFIED CUSTOMER
Good as always
1/23/2025
Jessy C. VERIFIED CUSTOMER
Excellent customer service. Thanks!
1/23/2025
Vivian L. VERIFIED CUSTOMER
Anthony is the BEST! I have said this before and I will continue to advocate that he is truly your best senior service representative. Anthony makes me feel as family. He is the main reason I will always stay with you - and Lexus. Thank you!
1/23/2025
Max H. VERIFIED CUSTOMER
Nothing besides excellence from Metro Lexus!
1/23/2025
Donald L. VERIFIED CUSTOMER
Even though I was told the cost and agreed to it, I strongly feel the price is way too high on this and other things especially tires on which I saved over $500 by buying 4 tires from a different source. This makes me wonder if I should start taking my service on my 3 Lexuses to a different service agency.
1/23/2025
Werner B. VERIFIED CUSTOMER
I have nothing else to add…
1/23/2025
Jenette N. VERIFIED CUSTOMER
Thank you, Anthony once again for excellent service at Lexus Escondido!