Thank you for your service, its always a pleasant experience.
3/29/2026
Jillian F. VERIFIED CUSTOMER
Excellent service
3/29/2026
Nick M. VERIFIED CUSTOMER
Nick was very pleasant to work with!
3/29/2026
Qianting L. VERIFIED CUSTOMER
great
3/29/2026
Jason D. VERIFIED CUSTOMER
He did a really good job. I really appreciate it. You guys are awesome.
3/29/2026
Gavin L. VERIFIED CUSTOMER
Maria was very nice and made me feel comfortable. She would explain things to me in an easy to understand way. Out of all the service advisors I’ve had, she’s easily my favorite.
3/29/2026
Amy G. VERIFIED CUSTOMER
Brandon was very friendly, professional, and helpful. He was a good listener and documented my vehicles concerns.
3/29/2026
Howard F. VERIFIED CUSTOMER
A lack of personal contact with the service technician made it difficult to understand the urgency or necessity of the repairs that were needed.
For this reason, I opted not to proceed with some of the recommended services.
At my Lexus dealer in NJ, the service advisor will always meet with me in person, or by phone once they get information from the technician.
3/29/2026
Stacey C. VERIFIED CUSTOMER
Jesse is always great, helpful and has great communication.
3/29/2026
Rochelle W. VERIFIED CUSTOMER
Ok
3/29/2026
Sebastian S. VERIFIED CUSTOMER
He is Very Professional and helpful answer all my questions
3/29/2026
Aw C. VERIFIED CUSTOMER
Robert did an amazing job. I’m going to make sure my friends that own a lexus see him.
3/29/2026
Jimmy M. VERIFIED CUSTOMER
Great customer service took care of me and my wife quickly, both cars where ready at the time promised
Keep me informed from start to finish even had my loaner ready for me
Thank you
Jimmy and Erika Marino
3/29/2026
Roman S. VERIFIED CUSTOMER
I asked 2 different people to check out my tire when the vehicle was dropped off. When it was picked up, tire was not checked, it was rotated and flat
3/29/2026
Alex B. VERIFIED CUSTOMER
I appreciated the professionalism and friendliness that Arturo demonstrated throughout the process. He has been my service representative for a long time and I know I can trust him with my vehicle if anything happens. I also appreciate that he is very knowledgeable and is happy to answer any questions I might have about my car. A great service experience overall.
3/29/2026
Maria T. VERIFIED CUSTOMER
El joven Leo se esforzó mucho para atenderme después de que vio mi disgusto por el trato impersonal de parte de los asesores de servicio, ni siquiera me dieron un saludo de cortesía, no me pasaron a la oficina, el carro que me prestaron estaba sucio y el joven Leo de inmediato tuvo la disposición de solucionar el inconveniente y entregarme un carro limpio. Creo que les falta personal por qué vi mucho movimiento y una saturación de clientes esperando en el área de servicio, soy cliente de Lexus desde el 2002-03
3/29/2026
Esteban O. VERIFIED CUSTOMER
I never got to meet with service advisor BEFORE carcwas serviced. I waited 1.5 hrs and was called only when oil change was complete. I wanted to go over some other issues, but never got to meet w service advisor until it was time to pay. I made appoi6on Saturday specifically because my service advisor was working that Saturday and I felt comfortable with him. Never met him, I was passed on to someone else I've never met or seen before. He could not adequexplain recommended service items or their cost. He did apologize, alot.when I left dealership I noticed the change engine oil indicator was illuminated. I returned to dealership. "Service advisor " took vehicle service bay and returned vehicle to me quickly, he joked that tech did not know how to reset indicator. I asked does he know how to change oil? I left dealership and then noticed grease on upholstery. Never had that before. It's obvious protocols have changed. I am considering taking my Lexus to Lube Express for next service.
3/29/2026
Doris J. VERIFIED CUSTOMER
Very satisfactory experience
3/29/2026
Todd M. VERIFIED CUSTOMER
Cory is the reason I come back. Deb was also great in the check in process and to round out my experience was... I should know his name. He's been so helpful younger gentlemen with glasses and dark hair. When I come in the next time, I'm gonna feel embarrassed when I see him ????... there is a reason why we drive from Topeka, Kansas back up to Omaha just to get our Lexus serviced. All three of them plus, I'm sure your entire staff in my opinion is the reason why